Steve's Plumbing LLC

"AVOID AVOID AVOID. Steer clear of these guys. They will charge you $80 just to give you an overpriced job quote. I had Steve's Plumbing (The Jogging Plumber) come bid a job for me to replace a water heater that went out. Before they came, I removed the old unit and new supply lines were installed by the plumber who helped me remove the leaking tank. The new unit is ready to set, with all wiring, water lines ready to go, and an easily accessible work space to access. They quoted me $4,783 for a tank replacement. The 80gal water tank, pan, expansion tank, and hardware add up to around $1500 on the high side, leaving $3200 left for labor. Several plumbers since told me it'd be a 2-3 hour job -- so Steve's is essentially charging $1094.33/hr. when the average going rate for a licensed plumber is $150/hr. I can't speak to their actual work but from other reviews here, I'm guessing it's far from top notch. Some of the other plumbers I had quote me for the same job were $2,500 less. One said they'd done several reworks behind Steve's jobs as well. Jog in the other direction and call Natural State, Kramer, or Anderson's."

"Based on previous positive experience we requested Harrison. Not disappointed as he disconnected faucet and changed out valves as part of our countertop replacement. Kept us informed as he accomplished his tasks in a professional, friendly manner. Highly recommend."

"I wanted them to come repair a sink that I had called a previous company before to fix and didn’t think it would be a big deal. They charged me $70 just to tell me what I already knew and they don’t discuss pricing over the phone. I then find out that they are going to charge me hourly what the other guys charged me a one time price of! DO NOT USE!! That was the easiest $70 anybody ever made. Looked at my house for 3 minutes to tell me what I knew and gave me a price that I was not willing to pay because it was stout!!!"

"Craig was very professional, knowledgeable, & courteous. Unfortunately, that is the best thing I can say about Steve’s Plumbing. I would give zero stars if I could. I have worked with them for 3 years now, even had a maintenance contract and I’m talking about high-dollar expenditures (like a tankless water heater, new toilet, etc.) I would say 75% of the time I’ve had to call them back because their work wasn’t completed or failed. And each time, it was like pulling teeth to get them to respond. When they did respond, it wasn’t their fault (until they saw the work and then agreed it was). In fact, without any exaggeration, they have NEVER returned my calls. I have had to call them back or send an email to ask them to respond. Their definition of customer service is the customer is there to serve them! The final straw was when a toilet that I bought from them and they installed had an issue 3 days after the warranty expired and they wouldn’t honor it. This was during their yearly inspection that I delayed because I was out of town. I had them install a kitchen faucet that I had to buy because it was $300 cheaper than what they wanted to sell it to me for. The exact same faucet. Run, do not walk, away from this company."

"Worst plumbing company ever!!! I would give negative stars if possible. Needed to get two bathroom sink stoppers installed. Called Steve’s plumbing and asked what their hourly rate was. They informed me that they do fixed pricing but we’re in line with the market. Of course they will not discuss pricing over the phone. Went ahead and scheduled them with a $69 service fee. They got their and informed me it would be $618.00!!! Asked how long it would take and he said an hour. Parts were no more than $30. Therefore that is an hourly rate of almost $600 per hour. When I complained they kept arguing that is normal. Going rate around here is $125 an hour. This company is a ripoff. Do not use them. I’m pretty sure most of their income comes just from service calls (he was at my house about 5 min) and of course I had to pay them $69. In regards to your response. You only discuss prices after you arrive and charge $69. Y’all wanted to charge me $618. For the 2 bathroom sink stoppers. Had another plumbing company come do both drains (in fact they just replaced the faucet and drains), installed kitchen faucet, and fixed the shower for $350. You said to check around and I will see that your prices are competitive. I did and still thoroughly disagree."