Costco Optical Department

"I wish I could say better things as I came into this with high hopes. I was helped by 3 different people from ordering my glasses to coming back the same day I picked them up to get them readjusted. The staff is completely hit or miss, unfortunately. The woman who helped me readjust my glasses (when I came back in) was quite rude. I don’t know anything about readjusting glasses as I’m kind of new to glasses… so I told her I wasn’t sure how it worked but knew that they kept sliding down. When I asked if one part could be tighter she responded, “well they COULD.” When she looked at the glasses behind my ears she was not at all gentle moving my neck and ears, and I have neck problems. I got two pairs of glasses, so I needed both readjusted. Right when she got done with the first pair, she put everything away without question, even though we had talked about both pair (and both were on the counter). I asked if it was possible to do the second pair and she sighed loudly and said, “I COULD, I guess.” Very outwardly showing her annoyance with me. She ended our conversation by telling me I’d need to “deal with” the glasses falling down from time to time. I told her I understood, but my glasses were literally sitting on the tip of my nose after I pushed them up less than a minute before. I never write reviews, but this whole experience with them has been disappointing :/"

"2021: Ordered new glasses from Costco using Edina Eye Clinic Rx, Glasses and Rx good. Although when I picked up glasses, I was just handed the glasses. No time spent chcking the fit. Disappointed in service!!! Will not buy glasses at CostCo in 2022. OLDER: 2016: Rx from CostCo doctor wrong!! CostCo glasses caused eye problems. The eye doctor at Costco was more interested in updating my prescription (to sell glasses) than the health of my eyes. Bad CostCo prescription cost me almost $200. When driving the car dashboard fuzzy with new CostCo glasses; Also long distance eye strain after a few hours of use. Old glasses still worked fine. CostCo doctor bumped up the power making one eye stronger. Finally went to REAL EYE CLINC and their prescription identical to my old glasses which had remained the same for 4+ years before going to CostCo. So CostCo just wasted $200+ of my money and iIsurance paid for the doctor visit but not the glasses. Costco refused to take any responsibility for mistake, or offer a refund for glasses. May take complaint to BBB. Others have had same problems according to reviews."

"I was running late because of traffic, but they were able to schedule me for a little later same day. My appointment went quickly. I didn't feel rushed though. The eye doctor was wonderful. Talked me through the whole way and she was super skillful at her job. A wonderful experience from start to end. I LOVE my new glasses."

"Extremely unhappy customer. I ordered a new pair of glasses last month. I had trouble seeing properly. I went there after using 1 week and this guy did not agree and said nothing wrong with the glasses and said it is according to the prescription. He kept on arguing, matter of fact he started fighting. Again after 2 weeks I was so unhappy I went and told them that I am not happy. This time, one lady checked glasses with actual prescription given and said it had a wrong prescription and she sent my glasses to lab for correction. After 1 week I received new glasses. But this time also I had same issue. Once again I went back and expressed my concern and they were so rude they asked me to go to eye doctor for checkup. I was very upset. Just now I got a new pair from some other optical store based on the same prescription given to Costco. Now, my new glasses, from different opticals is perfectly fine and I am happy. I will never ever recommend Costco. While speaking to couple of friends, I found out that they also had same issues with Costco. Please do not go to COSTCO OPTICALS!!"

"Anya, the Optical Manager was so kind and patient with me today. I was picking up my first pair of bifocals and I was confused about my prescription how it was written. She spent way more time than necessary helping me sort out my new glasses and the new plan going forward. I had so many questions and she couldn't have been more gracious, kind and patient. I will definitely return!"