U-Haul Moving & Storage of Rogers

"I have no complaints about the pickup location. I do have a complaint about the reservation system. I called the local number for the location where I wanted to pick up the trailer. Of course, everyone is busy, so I'm transferred to a call center. Even though I've rented about a dozen times, they still had to get all my information again. Then, when I said I only needed the trailer for the day, and would pick up at 9 am, the person on the line gave me a 3pm return time. When I said that was too short, she said she would give me the daily rate, so I could return the following day at the same time, for the same price. Why even go through that step? Then they don't have any trailers at the location I want, at the time I want. It took a few minutes to get that figured out. Why not cover that first? Too remote, too complicated, and too disorganized, in my opinion. And of course, then the text message wanting me to verify everything before I leave the lot, even though they've just taken pictures of everything. I have to stop, allow location on my device etc. etc. It reminds me of a Mitch Hedberg routine. He buys a donut, they ask him if he wants a receipt. He says "I can't imagine a situation where I would need a receipt for a donut. I give you the money, you give me the donut. End of transaction.""

"I recently rented a motorcycle trailer for one day. The customer service representatives were prompt, professional, and made sure I understood everything as part of my rental agreement and we're very quick to help me get connected to the trailer."

"I rang the propane bell for a refill and no one responded. I find a guy with a pushbroom who informs me that there's no staff on duty licensed to refill. "Come back at 7 am." Well sir if i have to make another trip for this, it won't be to come here."

"I scheduled an appointment for the installation of a hitch. Showed up at appointed time, and after being basically ignored for 15 minutes was told the hitch guy was having car trouble. They did not apologize and acted like it was no big deal. I had a one hour round trip waisted and they could care less."

"Absolutely the most awesome folks. I have been coming here for 4 years. They always take care of me. Yea it’s a wait sometimes but always well worth it. Complaining about a wait time in today’s world. Is like punching yourself in the face. Not going to get you anywhere we need to be. Complain about people not working!! Staffing is an issue everywhere! Folks are always nice and courteous and I’m always glad to come here for my needs."