The UPS Store

"Brandy, Amy & John were extremely helpful and made my return process super fast and easy. They were extremely welcoming when customers came into the store. I always love coming in to this location and seeing a smiling face!"

"It’s the only UPS store in area, but worth going to drop off packages; instead of some other drop off location. This location stays pretty busy, with lines sometimes going back out to the lobby (in peak times). Lines do move fairly quickly. I think the longest I had to wait was around 12 mins (that was very busy, and most people weren’t doing simple prepaid drop offs. As for the staff, they are friendly, helpful, fast & efficient, and courteous. They always say hello, and thank you. They’ll apply any labels you have. They’ve let people come in right after time to close, so they could drop off their packages. During one visit, I had 3 large pieces (ductless AC Amazon return), and I walked in 15 mins to closing. I only had one label (that’s all Amazon gave me), and it turned out I needed 3 separate labels; one for each box. I had to call Amazon support, that took over 10 mins. By then the UPS store had closes and locked the doors. I was still inside, and they let me finish my phone call. Amazon sent 3 labels to my email, but now I needed to print them out. Folks in the UPS store, said go ahead and use their computer to print out the labels. Awesome, I was worried I’d have to take all those heavy boxes back home. Once I printed the labels, they helped me label each box, and didn’t charge me for printing my labels. I helped them move the heavy boxes to back room. By this point, it was around 10 mins past closing. I felt bad, they were trying to clean up so they could leave. The don’t rush me, but helped me whenever I needed help, said thank you, and unlocked door for me to leave. A truly awesome experience considering it was was closing time."

"I needed to re-print a shipping label to return my Amazon box. Lady behind the counter was not very helpful and could care less about being friendly. She pointed me to an archaic and un-secure desktop with someone's Google Chrome profile logged in with no way to use an incognito window. So they want me to pay $2.50 to use this old computer to reprint a UPS shipping label which cost another $0.10 for the print. Pass. Ill stick the location on Rodney Parham from now on."

"I give it 0 stars! I’ve called this location all day long and no one has answered the phone. Once I got off work I came to the North LittleRock MCCain location. ANN is Very rude, did not assist with my shipping concern.on Tuesday I asked for my package to be overnighted and was charged $13.49. Here it is Thursday and my package has not been received now my child has to go to camp without a tablet and hotspot to complete assignments. When I asked for a refund Ann told me “No, I can’t help you.” I replied “why can’t you help me are you the supervisor?” She then said to me “my manager will be here in the morning she can do it” I replied “can you call her and get her permission to refund me my money, I’m not coming back up here!” Ann called the manager and then said to me “She told me she not able to do it either the owner of the store has to and the owner won’t be in until 10:30am tomorrow “. At this point I’m pissed because of the unprofessional attitude and the lack of compassion she continued to show! I will tell anyone with ears this is not the location you want to ship with!"

"I'm here at least once a month. The lady's are always nice and professional. I've seen them handle extremely rude customers and move on like it has been a great day. I will continue to go here and recommend them to everyone. Thank you for always taking care of me and my packages."