Wall's Prairie Pharmacy

"So I moved to the Fargo-Moorhead Metro Area in February 2024 and got transferred from my old Walmart to this Walmart (Store 1581) and I really am glad I transferred to this Walmart! As far as I know it's the ONLY Walmart in the state of North Dakota that has a pharmacy inside it (Closest one that is run and owned by Walmart is in Dilworth, MN) as I have Autism and the Bipolar and Anxiety stuff and I need my meds and Wall's Prairie Pharmacy really does their jobs well! The ladies were extremely nice and friendly! I did have one issue however, their official app is glitchy or it's broken and I brought it up to them and I thought that maybe it was my iPhone 12 Pro Max that was causing the glitch, but I was told by the WPP ladies that I wasn't the only one that was having trouble and I guess the customers complained about the app so much that the pharmacy ladies had to take down the sign advertising their app. Other than that, I love this pharmacy! It's convenient because not only do I live close by, but I also work at this Walmart as the Greeter/Door Host and I can easily get my meds when I'm on break or on lunch or when I'm off the clock! I would totally rate this pharmacy a 9.6/10! I really would've enjoyed it more if the app was available but technology is technology so errors are bound to happen sooner or later and that's A-OK! :) Thanks again ladies for serving me! You just gained yet another loyal customer! I look forward to being a loyal customer of Wall's Prairie Pharmacy! :) (P.S. If the manager of this pharmacy sees this, you all do a very great job keeping an eye on things for us! We appreciate you and we need you as you're the only pharmacy in the entire state of North Dakota that is located inside of a Walmart. Don't listen to those angry customers, they don't understand some things sometimes. We as the Fargo community love your pharmacy!)"

"“If we had to call everyone who had a medication that wasn’t covered by insurance, I would be standing here on the phone all day.” “I called you guys this morning, you could have easily told me at that time that the medication wasn’t covered.” Continued discussion back and forth… “I don’t have to stand here and listen to this..” (disconnected the line)… apparently this employee doesn’t have anything to do ALL DAY but STAND so please someone give her something to do. Anyways, they charged me full price for a brand new medication. I didn’t find out until my significant other had brought it home. I was unable to due to the fact I have COVID which I think is a valid reason not to go pick the said prescriptions up. 1. They didn’t tell him the medication wasn’t covered 2. Didn’t tell me it wasn’t covered. 3. Didn’t tell my doctor it wasn’t covered WHICH IS WHAT WOULD HAVE BEEN THE NORMAL PROCEDURE. But thankfully the disrespectful and sarcastic attitude from the pharmacy tech made things that much better. (That’s sarcasm) I’ve been with them for 6 years and their customer service has always been in the toilet.. the random 5 stars a year ago are skeptical because if you take away those 5 star reviews with no comments, you are left with the ugly truth. The horribly ran pharmacy. I have numerous medications that I pick up monthly so I’m a frequent customer so to say they couldn’t tell me a new one wasn’t covered under my insurance because this employee would have to do something other than standing, heaven forbid. During the 6 years I’ve been with them they’ve never done an adequate job. This is a done deal for me though."

"If I could give this pharmacy 0 stars I would. This is by far the most unprofessional business I have ever dealt with. NEVER fill with these people as they are rude, unprofessional and overall don’t care about you or your prescriptions. The only person that I would give more than 5 stars to is the lady that gives you your prescriptions. She is so kind and I always love the interactions we have! STAY AS FAR AWAY AS YOU CAN FROM EVERYONE ELSE"

"Unpleasant unprofessional felt rushed, dealt with 3 staff members threw this whole ordeal. No employees were wearing badges. They made 3 mistakes within a month of my medication. No apologies were given on there behalf. Don't be telling customers a estimated time for pick up on medication over phone and then customer comes there to pick up and it was never refilled for 1. 2nd time same thing happens was told 10 minutes for refill. I came back week later to the wrong prescription filled and got charged for it and then I had to wait additional 10 minutes for the proper medication to be filled"

"Can’t tell you the last time I filled a prescription here and there wasn’t an issue. The last 2 times have been “new system problems” it’s been well over a month- train your employees. Have stock of your pharmaceuticals. Apparently the new system also lost all manufacturer coupons so we are supposed to track all of those down again too. It has been a constant issue of “I didn’t have enough to fill your prescription but tomorrow......” This time they entered the wrong dosage amount into their system so my insurance is saying that they won’t cover my medication for a month. Ummmm, big issue. Also insurance fraud I believe? A person should be able to pick up a prescription without all of the confusion and hassle and without making multiple trips. I finally transferred all of my family’s prescriptions to another pharmacy. Hopefully Prairie will be able to “fix” the dosage issue but I will contact my insurance company in the mean time. I’m not holding my breath that it gets taken care of on their end. I used to love this place and their employees- what is going on?!? I have even previously given a 5 star review to this pharmacy, employees used to be kind and helpful now your lucky if you get eye contact and super rude. Good luck keeping customers."