U-Haul Moving & Storage of Russellville 2821 East Main Street, Russellville, AR 72802

"Was confused on why I was forced to pay the $11 at the store for coverage and she said I no longer had that option bc people steal from there then said they only reserve rentals for American Express and discover they don’t reserve with visa Over the phone … I asked why it gave me and option to decline the $11 if it was something I was forced to accept anyway and she said it’s a new U-Haul rule & they won’t rent me the van unless I accept the $11 . I called customer service and they said this is not a rule nor is it a rule about the cards . I don’t understand what the lady benefits from forcing people to do these things ? The entire thing makes no sense … I wasn’t mad nor do I want a refund , I received the rental and it all worked out but why she forced me to do both things when it wasn’t even a real rule was very strange"

"Check in was a quick and easy process, the staff was kind and helpful. I've used this location before and I could not have asked for a more flawless process. A+. Thank you! Paula Shade"

"Outside vehicle was dirty. Inside was very clean. Check in was fast and employees were nice. Big location.... had a little of everything. Maybe update pictures of vehicle so there isn't so much to write up when trying to do the check out process. I know this isn't the location fault but uhaul need to update pictures."

"Jeff and Thomas were awesome! Extremely helpful and courteous. I came in without a reservation for a van, and they got me settled out immediately with all of the equipment I needed to move out and pack everything securely. The storage unit they hooked me up with was extremely clean and everything for a great price. Highly recommend them for renting any vans, trailers and self-storage units! ☆☆☆☆☆"

"I am a bit disappointed in the bad review on Google. I used them and find Lilly and the group most efficient, knowledgeable, trustworthy and certainly don't deserve to be called crooks. That is very harsh on an outstanding company like the U Haul on East Main in Russellville. I received clean and well maintained equipment and friendly service. I would rate them at a triple A. They are good folks and deserve to saluted for handling my rental in a very satisfying way. Try them, you will be like me and go back again."