Hennepin Healthcare Brooklyn Park Clinic

"Update: So the investigation came back doing nothing to fix my problem, and this makes my decision to leave this clinic now much easier. I'm done with HCMC. I'm leaving and doing the rest of my prenatal care elsewhere because of this. Instead of adding stars, taking one away. I want to change the rating higher and turn my prenatal experience around but so far... I have started my prenatal care here and so far in my 3 appointments/ultrasounds I have had nothing but good care (in person) BUT noticed every time AFTER my last 2 appts I have this horrible rude unprofessional Midwife (Cassandra Garcia) that for some reason has access to my chart (I never recall ever giving her permission to it) and has called me in a VERY rude and unprofessional way and has put in her OWN after appt notes on my chart that my pregnancy has complications WHEN IT DOESN'T(even called me over the phone to falsely tell say those horrible things might I add when I don't have any concerns voiced to me by any practitioners/sonographers doing my actual appts) just to scare me it seems and it is completely false and baseless...I have never heard from my practictioners in person at ANY of my appointments that there is a single thing wrong with my pregnancy and I get the final results discussed with me in person at every appointment right away so I don't understand how this is happening. VERY UNPROFESSIONAL experience being given to me and want her access to MyChart removed straight away because I do not feel comfortable anymore at this clinic because of this and I am seriously thinking of switching my prenantal care and delivery to a different clinic outside of Hennepin Heath Care that will handle Mychart more professionally and ACCURATEY. This one person has made me really think of abandoning Hennipin health care because of the horrible experience for no reason should be happening to me even though every other person at the clinice has given me a very good experience but has turned into a horrible one because of the severe lack of professionalism."

"Nurse Linda was absolutely amazing & made me feel so comfortable during my visit. I also had to get blood work done during my visit (I HATE blood work) & the lady that did my blood work kept my mind off of it & was EXTREMELY nice & accommodating. So thankful."

"Had scheduled an appointment more than a month in advanced. Couldn't find it in Mychart or anywhere, because the date was coming up. I didn't realize they had CANCELLED my appointment 6 days after scheduling it. Had to find out the day of, going through every tab in the Mychart app. No notification. No call. Nothing from them. 1 star because I actually like my doctor."

"Incompetency on so many levels here; from making appointments to getting prescriptions sent to pharmacy, to even the care given (or lack thereof). I went here once for an appointment years ago and had so many problems that I never went back. My mother has insisted on continuing to see doctors here because they “are so nice”, she has finally decided to find care elsewhere as her health conditions have basically gone untreated for years - she found this out because she recently had to be admitted to another hospital after going to ER."

"I’ve literally never felt so cared for in a medical setting so I needed to write a review. The scheduling process was so quick & easy- they even got me in same day which I was realllllllly hoping for but knew it was unlikely. They worked their magic & found something for me & I could tell they were exploring all the options. It was so appreciated! The nurse who checked me in was outstanding. When I asked to opt out of being weighed, I was met with an enthusiastic “of course you can!!” which might be small to some but meant absolutely everything to me! (PSA! You do NOT have to be weighed at your doc appointments!!! It is optional!) With everything she checked, she asked for consent each time & did so in the most genuine & kind way! SO important!! She took her time with me to make sure I was comfortable & made great conversation. Dr. Mary Erickson was just as amazing! She took her time with me making sure I understood the treatment plan, my options, and answered all of my questions. I didn’t feel like she was rushing to get to the next client & really appreciated that! The amazing nurse & Dr. Erickson are making a HUGE difference in how patients are treated and I can’t thank them enough. 100/10 would recommend this place and Dr. Erickson any day!"