Cub Pharmacy

"I don't usually write reviews but the way I was treated today by the tech Rachel and the pharmacist Samantha was really unfortunate. I went to the drive through and pressed the call button. No answer for 5 minutes. So naturally I pressed the call button again because I had no idea if someone heard my call. A simple "I will be with you asap" or a sign on the window saying "we heard your call; we'll be with you shortly" would have gone a LONG way. Instead, she threw her hands up at me in frustration. I work in medical, and I understand what it's like to work short staffed and deal with rude patients all day, but it's not an excuse to treat people that way. Rachel continued to have an attitude the entire conversation, claimed she was just waving at me, was very passive aggressive and scolded me as if I purposely did something against her. I'm not stupid, I know the difference between a wave and a "f-off I'm busy" hand motion. Then was told the pharmacist would be 15 minutes because she was on break, and I agreed to wait as I needed instructions. The pharmacist Samantha comes to the window and first thing she says is "I am entitled to a 30-minute break by law but I can help you" and I said, "that's ok I said I could wait the 15 minutes, I didn't ask you to interrupt your break." I'm really not sure what she was expecting since I was told she legally had to talk to me before leaving. I will admit I did not remain as calm as I'd have liked, but I think if you're going to treat people like they've done something wrong when they haven't just because you're having a bad day, you're going to keep getting these reactions. Maybe it was a big misunderstanding, but the attitude and scolding was unwarranted, when all I did was press a button... this could have been handled with more tact and professionalism and there would have been no issue. I feel sorry that they are that stressed but my perception is that this pharmacy is not being managed properly, and I wouldn't recommend it to anyone including patients."

"Why are pharmacists so rude! Empathy is clearly a thing of the past. I was treated like scum when I arrived to try to pick up a RX for my daughter. Nothing serious but something she needed. He belittled me and made me out to be a liar. I was dropped to tears after trying to work with him. A few days later I got a text that my RX was ready. I drove back to the store to find the same man working.. there was an elderly man at the counter and the pharmacist was so rude to him! Then he told me that I needed a PA for my RX. I asked what that was and he said “your clinic would know, call them” and walked away. This was my first attempt at using the Cub Pharmacy and it is my last. I highly recommend looking else where for your medication needs!"

"When I needed to get a much needed mental health med for my son on a medication that was out of stock for a while (national shortage) the were guaranteed that it would be in. Nobody could guarantee when the specific dose would be in. And kept trying to get the med in Yelled at me. And was very rude. I held out for my family as long as I could (because of Jerry as well)"

"Most of time I see Mark or Geri and always get professional, friendly, caring, and knowledgeable help. Not only do I get my prescriptions here but also my Flu, COVID, Shingles, and Pneumonia shots. Very convenient. Thanks for the GREAT Care and Service!"

"Best customer service I’ve ever experienced at a pharmacy. There’s always a friendly staff member willing to help in any way they can and I have never had a negative encounter. I have had especially great customer service from the manager who goes out of his way to provide extra counseling on new medications and answer any questions within his scope of practice. I see some others writing negative reviews, but there are laws the Pharmacists have to abide by and of course just like any other store, you have to wait your turn so if you show up at a busy time you might have to wait a little longer, but that is to be expected! Would highly recommend this pharmacy!"