Best Buy

"Sold us the wrong item. Never checked our address after we told him our address. It's not fun having to return and get things fixed that should have been done correctly the first time. I forget why we don't go here often."

"First off, don't buy the total tech membership it's a total scam. They say the can fix issues that come up but when I bring in a keyboard that I bought from them they say "you have to call the supplier for the warranty". Then what is the point of your protection plan that I paid extra for. TOTAL SCAM"

"Bought a phone a a few weeks ago. Screen is going out. Took it to the help desk for a return. It has a tiny scratch on the screen and was told that I didn't buy the Verizon warranty on the phone so they will not replace it. I have spent several thousands of dollars at Best Buy over the years. Don't ever want to have to go to the help desk in Texarkana. Absolutely no personality or empathy from this store."

"First off, you try to call the store and get routed to their call center. Have to go through a million options before speaking to a person. Get them on the phone and can’t understand them. I was asking about product availability. Told them what I was looking for and they proceeded to tell me they didn’t have it. I look online and what do you know, they do have it. Super Annoying you have to use a call center and talk to people who don’t know anything. This is a really good way for Best Buy to lose business if your call center is telling folks you don’t have products that you in fact do. Oh and I had to call three different times before I actually spoke to someone. The first time I was hung up on and then second I could hear people talking in the background but no one ever took the call."

"We ordered an appliance and were given a delivery date, the day of delivery we checked for notifications, everything was the same, date & time were still the same. By the end of the scheduled time, nothing had arrived. We called the store to see what was going on, and were told that they had a mechanical problem with the delivery truck at 8am and that we needed to schedule a new date. When asked why we were not notified about delivery problems the response was Hmm, guess that's a problem with our system. We rescheduled, followed & checked all the boxes of the pre-delivery check list, which said they would deliver, set into place & make sure everything was working correctly before leaving. They did deliver on the correct day. They slid the unopened box into the selected location sideways then left. When we called to inform the store that it was not setup as expected, the response was.... you didn't pay for setup, you should have done that when you purchased it. So Best Buys communication from the sales team all the way through the delivery process is very sadly lacking & I won't buy anything from there unless I can touch it and carry it out in my hands"