Randy Fenley - State Farm Insurance Agent

"I have been a State Farm customer since I was in college and bought my first vehicle. Randy and his team have always been super helpful throughout my years with them! I was hit by someone going through a stop sign years ago, and they were both thoughtful (asked how I was doing physically and emotionally) and informative when I was navigating the claim process. This interaction convinced me that I would trust them with the insurance for our home when we purchased. Shortly after buying, we got water in our basement, and Randy personally came to our house to advise on what to do moving forward. When I started my own business, I turned to them again to ensure I was covered if anything were to happen. Chad was great to work with for that process! There was another small accident that happened, and made the mistake of not calling it in to the police. Michael has been so helpful in understanding A. What to do differently in the future. B. What State Farm will do for us. and C. How this may or may not impact our premiums. Because Michael had so much information, it reminded me of questions relating to some improvements we are doing on our home. Again, Michael was able to make recommendations and provide information to help us make the best decisions. Having a group of trusted individuals to go to is such a relief! Thanks for all you do!"

"This is Chris Watson. Let me start off by saying that I had a terrible experience. I never seen an insurance company grant you insurance then decides to cancel on their own judgment. As many times I had to show up in the office, I assumed everyone was aware of my situation. I am currently dealing with an identity matter regarding my driving record. I have giving them proof by providing a certified copy of my actual MVR that clearly shows none of the violations that they were seeing, in addition, this was currently preventing me from getting an SR-22 filed. Before we get ahead of ourselves, I DO NOT HAVE A DRIVING UNDER SUSPENSION on my record. Nonetheless, it was downgraded to No DL in possession. Essentially, it was just poor communication by Chad. Deals broken. I had to call for updates. No cares giving. I asked is there a manager around I can speak to and my agent bluntly stated “No there isn’t, there isn’t Chris.” I do thank you guys for the month of insurance I have left before you WILLINGLY cancel it. Essentially, I do not know how you guys was voted people’s choice of whatever year it was. This is bad business."

"My mother in law has been trying to met with Randy since December 2022. She had an appt to met with him and when she got to the appointment she was told he is on vacation. She left a message for him to call her She never heard from him. She went back to the office this week and he is out. She left a message for him to call her and his staff scheduled her appointment on Memorial Day. Do you think he will be at the office on Memorial Day. Today she is visiting a different State Farm office to get her answers!"

"After a severe summer storm,our basement electrical box went up in flames! Even though we were home , and put it out with a fire extinguisher, we were still left with smoke and fire damage,plus no power for who knows how long. Our first call was to Randy , our agent. Although the office is three hours from our home, and we are new customers , he WAS like a very good neighbor. Randy and Lori reassured us that whatever we needed -a hotel room-cleaning service-electrical service , State Farm would take care of us and we are not alone. A big thank you to the team at the Randy Fenley State Farm agency for being there when we were literally in the dark ."

"My family has used Randy Fenley State Farm for over 10 year. They have always help us look for ways to save on premiums while making sure we are covered for the unexpected. His office staff are very helpful and always go the extra mile. Thank you for protecting our family."