Walgreens 15250 Cedar Avenue, Apple Valley, MN 55124

"Worst pharmacy ever! If I could give them a half a star I would! They literally have you on hold for over 30min tell you they have your prescription is ready and then you show up and it’s not. Call them and told them to fill it and that it’s not covered by insurance and I know I have to pay out of pocket and they said sure no problem and it will be filled and I let them know I’ll be there at 3pm to pick up. Assured me that it will be ready. I show up only to be told first that it’s not filled and not ready and that not covered by insurance even though I called and said I know that and will be paying out of pocket to NOT go through my insurance and then they tell me I have to wait 30-1hr for it to be filled. And mind you I already waited in line at drive thru for 45min only to have the pharmacist come up and tell me after I demand to speak with him that they are out of stock! And that it’s a first come first serve basis and I told him did I not speak with you on the phone and tell you to fill it and not go through my insurance and you assured me you will do just that and instead you did the opposite and now you don’t have any? First it wasn’t ready now it’s out of stock? Which is it?? Worst and most unprofessional Walgreens ever."

"The “customer service” within the pharmacy staff is absolutely atrocious. Between Subha and Warren- I will change pharmacies all together. After using Walgreens almost my entire life- I’m so disgusted that these are the people they choose to represent the company. The fact that they are argumentative and fail to lead with empathy is absolutely asinine! I feel bad for the rest of the staff, as they have always been nothing but kind and they’ve stated they hear complaints about the pharmacy staff’s rudeness “all the time”."

"This review is about the pharmacy department. Today, I called in about medication transfer. One of my medication is at another location and I wanted to transfer that medication to this Walgreens. The staff at the other location told me I have to call my current pharmacy (this Walgreens) to have them call the other location to get my medication transferred. I was on hold for an hour and a half. When it was my turn, I was still on hold! Nobody picked up the phone call. I waited 2 hours. Never have I waited this long to speak to a pharmacist. Previously, I had issues with refills as well. I would get the auto message that it is ready for pick up, but they are not ready when I get there. Then, they'll tell you they'll fill it up and come back for pick up in an hour. I once had to go back to the store 3 TIMES IN ONE DAY just to pick up my medication. They didn't start refilling it until I sat there and waited the third time I went back in. I have been tolerant and patient despite previous issues with this pharmacy, but today was just the last straw for me. From this day forward, I will be picking up all my medications at the other location (I had a 5-minute call with their pharmacist about this, no wait time)."

"I arrived at the pharmacy drivethru during business hours and sat around without being acknowledged by the staff inside despite them seeing me. I hit the call button and continued to wait. Took 25 minutes before they came to the window. The employee then said to me ‘we just opened’, to which i replied, ‘you opened 20 minutes ago.’ Never ever get prescriptions here."

"Cory is the worst pharmacist I’ve ever dealt with. He’s rude and speaks as if he got his education in the inner city projects. Numerous times I’ve called and been hung up on. Wait in line for 45minutes to an hour when they send text and emails that my prescription is ready only to be told that I need to come back so they can fill it. When letting them know that I’ve receive messages they were ready numerous times. Cory response every time I’ve ever dealt with him is you don’t like it. Take your business somewhere else! He called my dr office and told them I was “roidraging” I received a phone call from my dr advising me he did this. They thought it was strange a pharmacist would call them and say this. They thought it was important I knew this and stated I should contact the board of pharmacists licensing."