Sportsman's Warehouse

"Me and my wife went three different times to this store to the gun department Each time both German never acknowledged me at all. Kept Dylan with the Cushman's. They had did not even tell me. They would be right with me clearly. The gun department only talks to people of white color mi and my wife is puerto rican. And white and they decide not to acknowledge me at all. This is the third time I have temp this so clearly this store has racial If you are. People of color day would not actually acknowledge you at all. The men in the store does not talk to men of color Actually in the gun department"

"Always a great shopping trip! Always greeted when entering! My husband loves the gun department and fishing. They are always very well stocked. Gun department is always very quick. I believe a Sam helped us last time. Very friendly! When checking out. It was very nice and quick. Front end is very friendly and organized. We had a question about a price and Katie at the front end. Came over and helped the cashier. They were very nice!"

"I could go on and on for days. Definitely do not recommend ordering ANYTHING on line. It is a headache.. The reason you never find anyone out on the floor to help with service is bc the store manager(and other mgrs) are given a bonus to NOT schedule more than 420 hours per week to employees.. The only ones who are given 40 are managers only. And they are all practically schedule before 5 pm any day. You are underpaid and spoken to like a dog. They want the 1 cashier up front to wait customers, answer the phones, also tend to customers throughout the store, way more than they get paid for. All the while only given the one cashier 3 - 4 days, 5 hour shifts.. They will not get into a hurry to help customers, in fact employees are told not to be in any rush. However that one cashier is the one who is expected to do all while the store manager stays in the back office. You are expected to ask over the walkie to use the restroom.and half the time you aren't even acknowledged. The store manager rarely has a radio on him he does NOT work past 330. He will walk past his employees without saying a word. He does not promote from within UNLESS you are a relative of ANOTHER MANAGER then you are hired in as a manager. No opportunity is ever given to other female employees or employees of color Store manager is sexiest and racist. And only cares about being part of the younger male employees cool group! He isn't from the area and seems to think Hot Spring is equivalent to Jacksonville, Fl. They have nothing set up for catching theives. You would not believe how much has been stolen . In fact if that lone cashier has any concerns for her safety bc of all the cash that is in her drawer on any given shift. She is told her safety concern is ridiculous and is left to hope she doesn't have someone come stick a gun in her face. All he says is "do you really think someone would come in and rob this place with all those guns on that back wall. As well as how many bad/non working/broken expensive products that have been returned in such little time due to them being broken and simply not working. If its before 5 pm on any given day there usually double the employees on the clock they are most likely in the back. After 5 pm there isnt hardly anyone. So many complaints of customers wanting to spend their money there but nobody around to help them. That front cashier does not even have access to unlock the dressing room or help with items in the glass case. Cashiers are not given any information or even encouraged to know anything about any products. On any given day so many products priced incorrectly and that cashier then has to call a member of mgmt to come do a price change. Which again they get in no hurry for. And week after week cutting hours of employees who actually want to work. They continued to curlt hours even through the busy holiday weeks. Sales were there but their greed was far more prevalent..These issues will continue to worsen for customers bc yet again he has cut hours of non manager employess. They believe their employee discount makes up for lack of pay and mistreatment of employees."

"I have purchased several items in this store since they opened. I had noticed that the staff didnt spend much time out on the floor. There were always a few at the gun counter and the rest around the checkout area. On 12/6/23 I was in the store while my wife was physical therapy. Actually for the previous month I have been her primary care taker which has not given me much time for other things. I had seen the Vortex impact 1000 on sale on that date. But having about an hour during therapy I didnt have time that day. On this date ,12/7/23, after dropping my wife off I ran one errand and had time to stop to purchase a Vortex Impact. Upon arrival I used the rest room, looked for another item I was wanting then headed to the counter that held the range finders. No employee was anywhere near so I looked around the area for a possible employee for that area...none. I approached two male employees yet again hanging out around the checkout area. I asked if someone could help me. One guy called on the radio for another employee as a female employee walked up. I assumed she worked that area but she never showed up. Time was critical for me and honestly they only had to get me a box to checkout. I hung around a bit..looked some knives of which one I was going to buy. Never did I see an employee come but they sure were around the front. I had to leave but approached one employee talking to another man. Asked for the manager and he responded with ...back there ..pointing to the rear of the store. I just said forget it as I had to go...but stated I wouldnt be back! I attempted to call to talk with a manager later but nobody answered the customer service extension. My suggestion is the manager needs to get employees away from the checkout area and on the floor. At least approach customers once to see if they can assist them. Move the area with spotting scopes and range finders to the area of the gun counter...since there is always employees there!!! If you cant serve people that want to look or purchase then move it! I wouldnt be as upset if one of the three employees had at least tried to help more then calling for someone else doing nothing. But the last two days really have left me with a bad impression of the store. It could be a great addition but your going to have take care of people. With Bass Pro shop and Academy sports not far...Trader Bills and Aregos guns there are options."

"Welcome addition to town. Great gun selection very reasonable prices and staff has been very personable and knowledgeable. Ammo selection is vast as well as accessories. Bought a Henry Big Boy X cheaper than any site had any where!"