Popeyes Louisiana Kitchen

"My first time at popeyes. The staff ignored me for a few minutes but not a big deal. Ordered the bone in wings, sweet heat and garlic parmasan and they were awful. So greasy and cold. The fries were cold also. What a disappointment. I'll never go back."

"Brittney was amazing !! She is the sweetest Popeyes worker I have ever meet. Great customer service. Please keep her here. I will spend all my money here because of Brittney."

"Absolutely horrible people who work there. Food was terrible. I couldn't hardly bit into my Chicken it was hard. Every staff who was working here tonight was so rude and all the other people who was waiting for food said same thing in the lobby. Very rude night staff my husband couldn't even take a bite of his biscuit it was so hard."

"I don’t ever write review but this PLACE NEED A REVIEW. I was very disappointed I couldn’t believe how rude the manager was and my food was not even right. When I made it to Popeyes I had order my food and I didn’t know that you supposed to tell them that you had a coupon at the beginning before getting to the window ( this only my 1 first time eating at Popeyes and the only reason is because I had coupons )so when I got ready to pay I told the young lady at the window that I had a coupon and she proceeded to tell me that they didn’t take any coupons and I said was there another place I was supposed go but the coupon clearly said any where in Arkansas you can use those coupons. So then she told me to hold on and then she got her manager. Then he proceeds to start screaming at me saying that I should’ve told them before coming to the Window. So that make me think that they are using old chicken that why they want you to tell them before getting to the window so they can give you the old food . I just don’t understand what make a difference between telling you at the window or telling you before you getting to the window. They need to fire him. They Just hire anyone nowadays the customer service is poor and they just let anyone be in charge I won’t be surprised if they hire felons."

"The chicken is good, but the service is horrible. This was the 5th time I've been to this location. The 1st time, I was doing a taste test between Popeyes and Churches. Popeyes won by a longshot. The 2nd time, I asked if they had any deals, and was told about one for $6.00 plus some change. When I went back about a week later, was told they hadn't had that deal for a while. The next time I went, I had the app up and a deal on for chicken. I read out the details to the person at the drive thru, but he kept saying he had to have a code. There was no code. So I ended up getting a 10 piece family meal that was on the board. I told him no wings. Instead of replacing the wings with other chicken, they only put 8 pieces in the box. After I got home and noticed 2 pieces missing, I called and told the manager (he said his name was Osmond, or something like that). He told me to bring in my receipt and they would replace the order, plus add something for my inconvenience. That brings me to the trip today, for the replacement. When I walked in, the employees were arguing about whose turn it was. I was the only customer at the counter, but nobody acknowledged me for about one minute. When I explained what happened with the last order, the older woman working was going to only replace the 2 pieces. I let her know what the manager said. She didn't want to do that, and yelled into the office to someone named Chris. She went to talk to him, then seemed upset that they were replacing the 10 pieces, instead of 2. She kept complaining, and went to the area where they cook the food. When the other woman gave me the food, I asked her what the manager meant by, "adding something extra for the inconvenience". The older woman got upset and told me that the 10 piece meal was the something extra. She said that they were giving me twenty dollars worth of food, for the 2 pieces. She was acting really upset. It was horrible customer service. I didn't expect to have everything replaced, it's what the manager had told me they would do. I only told them what he said over the phone. Then she treated me like I was doing something wrong. She was so rude. Before I left, said that she really must not like her job (not my best moment), and she got upset and (in an angry voice) said she loved her job. I shouldn't have said that to her, I know. The other woman asked me if I needed any hot sauce or honey. I felt bad for her, working with the woman with a bad attitude. Something to know about Popeyes, at least at this location, is that even though it's still on the menu, the Dirty Rice (I think that's what it's called) isn't available. Also, I ordered Spicy Chicken, but the replacement chicken was not spicy."