Pulver Towing

"My friend went in the ditch on a holiday they were there in 20 minutes fast friendly service"

"By far the fastest service response time I have ever received, along side speedy job done. I appreciate it."

"We broke down after hitting a raccoon. The service guy named BobRob came out within 45 minutes, and we were fixed and rolling within the hour. Definitely knew what he was doing. Great service."

"Was dropping my mother off at the Avera Dialysis center in Marshall, Saturday morning. She is 81 years old and a short little thing. I was helping her get down out of my truck and she must have accidentally hit the lock button because she was using the door to help herself out. My truck was running with my purse & cellphone locked inside. I googled locksmith and another local company popped up first. I have never been so annoyed in my life. All automated with no option to speak to a human! Once you make the call the recording tells you they have sent you a link to click on so it can pinpoint my location and for me to provide my details, the service I needed, my info my vehicle info. Long story short after spending all this time providing this info. It would not let me schedule the service without entering my credit/debit card info and no option to speak to a human to explain my situation. Finally hung up and called these guys! I was able to speak to a human, they had a driver out to me faster than the amount of time I spent on the other guys automated BS and for only $65.00!! My driver was courteous, knowledgeable and fast! He had me in my truck within minutes! Really appreciate the help and you will be my first call for any of my towing needs or God forbid another lockout! Thanks so much!"

"Tue, May 4, 2021: I was rear ended by another vehicle in a terrible accident. The Rochester Police Department responded to the scene and ordered both vehicles to be towed via Pulver Towing. This was written on the police report. I also watched as Pulver Towing loaded my vehicle onto their tow truck and swept up shards of material from the accident. Thu, May 6, 2021: My auto insurance agent advised me to call Pulver Towing to give them my permission to "release the vehicle" so the auto body place could tow it in order to begin the repairs. - When I called, a man abruptly answered the phone and told me fairly quickly that they didn’t have my car. I continued to press him further and he told me he would check his records and then he hung up on me. I waited a few minutes and called back. This time a very friendly woman answered the phone, found my vehicle in the system, told me she marked it as “released” and that I was taken care of. Fri, May 7, 2021: I received phone calls from both the auto body shop and my auto insurance agent both telling me that Pulver Towing claimed they didn't have my vehicle. The told me they would continue to call and try to get this all figured out before the weekend. That did not happen. Mon, May 10, 2021: I was finally told both by the auto body shop and my auto insurance agent that Pulver Towing was not willing to cooperate and they continued to claim they never had my vehicle. - I called Pulver Towing again. The same man that had hung up on me the previous week answered the phone abruptly and immediately told me that he didn’t have my car and never did. I asked how that was even possible if Pulver Towing was on the police report and I had called earlier and gave my permission to release the vehicle. He always answered me with one word answers and with absolutely no accountability. He then proceeded to explain to me that someone “must have taken the vehicle”. I was so disgusted with his attitude and serious lack of customer service. - Thinking maybe this man would only respond well to another man, I had my husband call but he had the exact same experience. - That evening my husband drove over to the Pulver Towing yard at the north end of town and easily could see my vehicle in their lot. He took photos including photos of our license plate as proof of it being there. Tue, May 11, 2021: My auto insurance agent advised me to threaten a lawsuit with Pulver Towing if they continued to detain my vehicle and refuse to release it. - My husband called Pulver Towing and once again the man denied having my vehicle. My husband told him that he was easily able to find our car and that he took photos of it in their Towing yard. The man then said “Oh. The car I found this morning?” - That afternoon, the auto body shop came and towed my car away from Pulver Towing. Only after telling this difficult man that we had proof that my car was in their lot did they finally do something. It took an entire week to finally get my car out of the Pulver Towing yard. My experience was absolutely horrible. So much distress from the car accident and then having to deal with this company. I am so disgusted with the service I received from Pulver Towing. I was shocked at the way the man who answered the phone talked to customers. He never provided solutions or follow-up. Instead he immediately told me that my car wasn’t there. I felt so defenseless and I was taken advantage of by this company. I have also written to the City of Rochester about my disgust with the police department contract with Pulver Towing. Do better!"