Massage Envy

"They need to stop selling memberships since it’s impossible to get an appointment. I made 4-5 appointments 3 months out and the majority of them were cancelled. Either the therapists leave or they reduced their hours. When I joined over 10 years ago, I went every 2 weeks for 1.5 hour deep tissue massages. There’s no availability for 1.5 massages and even 1 hour massages after 5 weekdays or on weekends are tough to book. I’ve given up on trying to book based on pressure, I have to now take whatever is available. And I can’t cancel otherwise I’d lose all the prepaid massages I have accrued. Very frustrating…."

"Been trying to cancel my membership, I'm told only the manager is capable of doing it and she never seems to be working. Good luck using your membership! No times available that are convenient."

"Was a paying member for many years, however the good therapists book up quickly and I ended up having to go to other locations often just to get an appointment bc MG is so busy, even though it was my home location. The facials are always great. Ended up canceling my membership to go to a chiro office with massage in house. Much easier to get appointments and consistent therapist was better for me."

"I have had good experiences with the therapists but is really tough to get in for a massage…like months out. I am on their cancellation list, and has only worked out once where I could get in when they had a cancellation. I ended up cancelling my membership because I could only book one appointment every 2-3 months, but getting charged every month. I ended up just booking facials because that’s the only appointment they had available in the 2 months I had to use my sessions before they expired. That appointment was booked for 6 weeks and cancelled the day before, with the next appointment (for a facial) 3 weeks away. I was trying to reschedule with the front desk (in person), somebody walked out who wasn’t a member and the person helping literally stopped mid-sentence setting up my next appointment, walked around the desk, and started giving the membership sales pitch to the person who had just finished their massage. There were at least 3 other people standing there behind the desk, nobody offered to help me while I just stood there, so I left. Don’t even think they noticed. Not going to say it’s scammy, but kind of has that vibe where you pay for something and then really can’t use it. All that said, when I was able to get appointments, I was really happy with the therapists."

"Lisa was my massager for the day and I walked away very pleased with the service. I was personally looking for a more firm massage due to my work as a server and that is exactly what I received! She made sure to communicate next steps and also had frequent check ins. My target areas were met and I am looking forward to returning to this wonderful location to see Lisa again. 10/10 would recommend."