Chili's Grill & Bar

"I only gave 3 stars for the waitress not paying attention. She got my order rite but pressed the wrong thing. I was charged for a whole cheese fry instead of a half cheese fry & the rest of my meals. But it’s funny how you get something wrong and you was told that in person. But when she brought it out to the car, I accepted it cause I had already paid and didn’t feel like waiting for a refund or for the portions to be corrected. But I will be back like always, but if Cheddars come to Sherwood or Jacksonville, Chilis is in trouble"

"I placed a Togo order and had my husband bring it home. Food was not cooked correctly. Had to cook it more at home. The middle of egg rolls were cold. Called to place the order and whoever answered was very rood. Got my food noticed the issue with the food quality tried to call the manager to explain the poor food but he seemed like he could care less and was only interested in making it seem like it was my problem the food was not up to my standards. I’m sorry but if your food is not cooked that is a restaurant problem not a me problem. This location has been going down hill thought I would give it another try and once agin was disappointed. Please do not waste your money there are far better restaurants for equal price and better food."

"Food was really good. Our waiter was great! We sat right under a TV, which isn't always fun. They had window shading when the sunset got too bright. Overall, I like it."

"We hadn't been here in years due to the loud atmosphere. Hostess stood in the lobby and pointed to two tables in the bar, saying we could sit at either one. We didn't WANT to sit in the bar but were never asked if we had a preference. I told our server, Olivia, about that fiasco and she offered to find us another table, but she was so so nice, we decided to dine with her. Our service was wonderful and the food was great! The next time we choose Chili's, we'll definitely ask for Olivia again....she was a delight."

"Wow! I thought I would give them another chance. Big mistake!!! It's gone from bad to way worse! This place is like a circus! While we were waiting on our drinks someone with his hat on backwards comes out of the kitchen and starts yelling at the top of his lungs "these people are ridiculous". He went on further repeating "absolutely ridiculous". He glances at us giving us an evil look. He continued to stare us down throughout our time there. So much I decided to start recording. This started over the table wanting their order to be as pictured on the menu. Not an unreasonable request. But it came out completely different. They sent it back. It was replaced by something cold. I don't find those complaints ridiculous at all. The manager never came until the customers were leaving. I assumed there was no manager by the way the place is run. He didn't apologize to them. They worked something out and the customers left very angry. The manager walks by our table back to his hiding hole and not even looking at us, no apology for the scene. Nothing. Unbelievably unprofessional. It's no wonder this place is a horrible circus. The food was nasty, no surprise with the way everything else is run. And you know chili's corporate never even contacted bout my first review that I am adding this to now. I shouldn't feel the need to be prepared to defend my family from chili's staff. But I had my steak knife ready. Needless to say they ruined our dinner. Now I still have two $10 certificates left and we have no desire to ever go to a chili's again. Clearly no management even from corporate. It's just a free for all three. So whatever they want. Customers are a nuisance to their playing around. They are going to wind up killing someone. And I guess that will be a big joke for them all to laugh about. After the waitress saw O was recording she began to apologize. But she didn't notice all our glasses were empty and wouldn't remove any of the plates we were finished with. Oh and my wife has to go get me a fork for my salad. Seriously what am I ripping for??? And the table was sticky and nasty. The varnish was coming off and well it was just gross. We had to use the napkins to cover the table. Gross place all the way around. My original review: Can't even have real silverware anymore? Plastic utensils like it's KFC. And not even any tops for the presidente margarita shaker? Not enough employees. What's there are just playing or acting like they are cleaning. I will not return to any chili's after this. I've been a patron for over 35 years. Enough is enough. Chili's is a train wreck."