Lunde Auto Center

"I walked in to Kia to have my tire pressure & fluids checked prior to a road trip & once the technicians checked my vehicle over , they saw that I’d need an oil change & tire rotation sometime in the near future & when I said that they could just take care of it that day, they did, no questions asked. I was VERY impressed with the service that I received at Kia!"

"I was very unhappy about how this was handled with the lack of communication, the overcharging and having to pay for parts that I feel we shouldn’t have had to pay for. I can’t imagine that all three were the cause and there was a lot of guess work at my cost. My car was there for 2 weeks and we would told it would be ready soon and then hear nothing for days until we called to get some answers. This is the second time I’ve brought this car here to have something fixed but thankfully this time it at least had a conclusion. I will not be bringing my car back to Lunde for any more service work."

"Fantastic experience all-around. Every person we encountered here was excellent, from the sales folks, the service dept, down to the fellow who gives you a ride when your car is being worked on. No one was ever pushy or made us feel pressured. I'd recommend Lunde to anyone looking to buy or trade in their vehicle. Kind, personable, trustworthy folks working here."

"The service department was great to work with. They kept continuous communication on the progress of my car. It took awhile to fix due to part availability, but they made sure to keep me in the loop every step of the way. I found it very kind of them to make sure I had an extra vehicle while mine was in the shop, which I did. They are kind and helpful. My car was in great hands! It is back and running beautifully again. Thanks!"

"Something isn’t working here. Very nice in person and willing to provide rides while you are waiting but scheduling is a nightmare, especially if you live out of town. I made an appointment in advance. Informed them I needed to buy snow tires and have them installed. I drove an hour to the service center for my morning appointment. Upon arrival I was asked what kind of tires I needed because they didn’t have any in stock. Tires were ordered and scheduled to arrive 4-5 hours later…..for some reason when I asked about coming back later in the day that wasn’t an option. Spent 7 hours in the lobby. Three other people in the lobby had the same experience. So I know more about them then most of the people I have worked with for the last 5 years. Two days prior to my appointment, my wife had an appointment for an oil change. Drove an hour to the service center. On arrival was told it would be 4 hours because so many people came in before her. So why stack so many appointments at the same time? Last year my wife scheduled an appointment for a repair. First drive over, part wasn’t in stock. Rescheduled. Second appointment, they had not yet ordered the part. Third time, same thing. What?? I have always enjoyed buying a vehicle from Lunde because of their approach to sales and customer service, but we won’t be able to use their service department any longer due to the ongoing issues."