Gateway Chevrolet Service

"I have to say that these guys went above and beyond to make sure that I was taken care of. My service advisor Shane set me up in a car while mine is still being fixed. That took a huge weight off of my chest! To make things even more convenient, Cody Pratschner from the Clearance Center (where I bought my car,) made sure to call me and ask what was happening, and figured out a plan to get this taken care of! All thanks to my salesman Ryan Graham, for bringing it to his and Ryan Payson’s attention and getting the ball rolling in the right direction! You 4 ROCK! I appreciate each and every one of you that had a say in this! You guys are great at what you do and really care about the customers. Thank you so much."

"This wasn't my first encounter with Gateway Chevy. They're amazing from the time you book your appointment until they return your vehicle. Top notch care and respect for their customers!!!"

"I really hate doing this but this is the second time in a row this has happened. I had an appointment in the morning for an oil change and differential fluid change and spent over 8 hours waiting for my pickup. I was offered a ride but had nowhere to go so I spent my whole day at a store nearby and at dealership. I was going to have them fix an oil leak that was estimated at 30 dollars the trip before where they previously took 3.5 hours to rotate my tires. This oil leak turned into what they said would be a 3,000 dollar repair because they would have to remove my engine to fix. I didn't get this estimate until 4.5 hours into my appointment today and waited the additional 3.5 for the oil/fluid change. I didn't get my pickup back until I walked to service area and asked if it was done and forgotten about. Nice Service man but as I said before the amount of time these trips have taken has been far too long in my opinion and think there should be more efficient service."

"Felt like I was lied to for what was being repaired. I was told that a wire harness was being replaced. I had no idea that that meant 2 feet of wire being spliced into my ABS wire harness in an easily accessible area. Had I known what the “fix” actually was I wouldn’t have done the repairs at all, 2 feet of wire and one connector for $200 and $350 in labor. I was told that GM sets the prices well I wasn’t given photos of old, I didn’t even sign off on the work just a phone call that asked “is it okay if we replace the wire harness” which to me meant more than what it was. I’ve bought vehicles here and was planning on buying more but the service just left a bad taste in my mouth. “GM sets the prices” well some clarity on what’s actually being installed would be great."