Friendly Smiles Cosmetic Dentistry

"I went to friendly smiles since 2021 and got several fillings. One fell out and I had an exposed nerve/cavity and it was so painful. I went to a new dentist and found out none of my fillings were sealed correctly and I have to get them all redone. Over $2000 wasted on fillings and I have to get them all done again. I’m incredibly disappointed and frustrated. The dental hygienist and dentist at my new place said they could tell just by looking at them they were messed up and done incorrectly, which is so frustrating because I went back to friendly smiles twice with my fillings and they didn’t say that they had messed up. Don’t waste your money or your time."

"Very quick root canal done, roughly 35 minutes. The doctor was really nice and made jokes/conversation. The hygienists were very friendly as well. They had a co-op present and she knew her stuff. I would go back if needed. You will pay for your service the day it is completed just an FYI. Also, I don't understand all the low star reviews. This is a business, not a state funded assistance program."

"By far the worst dental experience and customer service I have ever received. It was so stressful and horrible. They were disorganized and condescending. They made multiples promises for call backs "by the end of the day", which they rarely followed through on, and failed to produce plan for my dental anxiety which they also promised they would do. I had to make multiple phone calls and spoke to multiple people, many of whom would give me different answers. Then they lost a prescription that wrote for me and left at their front desk, and wouldn't provide me with another one, despite checking to see whether I had picked up/filled the previous one (which I hadn't). In the meantime, I was in to see another dentist who was wonderful and accommodating and told me I had 4 less cavities than Friendly smiles told me I had. I had kept my appointment with Friendly Smiles because I was still deciding what would be best for me, but they called a short while ago and told me that they took me off the schedule for tomorrow because the dentist I saw several months ago is no longer there. This is extremely unprofessional, but unsurprising to me at this point given everything else they've done. I'd give them zero stars if I could."

"My husband and I had our very first appointment! And we are super satisfied. We were very nervous at first but the environment was so calm and soothing I felt so comfortable. So glad I came here for my dental care, my husband and I are very happy! They answered all our questions and concerns. Can’t wait to continue for the future."

"I am extremely, extremely disappointed with Friendly Smiles Cosmetic Dentistry. I purchased my first set of retainers in 2010 at my Orthodontist. In May 2019, those retainers broke. Unfortunately, my Orthodontist was located in Michigan, as that is where I had retainers. When I told them about my retainer breaking, they offered to make a new set for free, but I would have to go to them. With that not being an option, I purchased a new set of retainers with Friendly Smiles Cosmetic Dentistry in May 2019. I have previously been going to Friendly Smiles since 2016 when I moved to Fargo, so it seemed like a good place to transfer my care. Now, in October 2021, I have issues with my retainers that they sold to me in May 2019, 1 year and 5 months later. My retainers have a crack in the retainer across one of the teeth, meaning that they will need to be replaced. I talked to Friendly Smiles on October 11, 2021, and explained to them the situation. They said that if I would like a new retainer, I would have to repay the $115 to have a new set made. I expressed my frustration to Wendy, at the front desk, and she was kind enough to ask another person - whether that be a manager or doctor, about the situation to see if they would be able to replace them. After Wendy talked with another person higher up, they still decided that I would need to pay $115 to get a new set of retainers made, even if it was only 1 year and 5 months after paying for the previous pair. As a person who was a client of Friendly Smiles Cosmetic Dentistry for 4+ years, I am very hurt and disappointed in their decision not to replace the faulty and problematic product that they sold me. If you're looking to use Friendly Smiles as a care provider, I would advise you to be mindful that they may not be willing to uphold the products or work that they do for you."