White House Black Market

"I'm very disappointed in the service I received. I came into the store to use a $50. Bonus coupon. The store was also having 40% off of sale as I shopped and found a few items. I wanted the cells. Associate was not able to add my $50 bonus coupon. Which was in my rewards, I even provided the number. She asked me if I can call customer service and she did. They also said that the coupon was not valid until the next day. I told her that it was in my car she seen it and. And that she should be able to override it? She said she did not want to get into trouble and could not do it. I called the store the next day to utilize my $50 bonus coupon as well as the 40% off on items. I put on hold the store manager asked me to screenshot an email. My $50 bonus coupon to the store. Because she didn't believe that I had it after going to the store only because of this reason I did feel some type away. I asked her if she can honor the 40% off. Because I was in there and put my items on. Hold to come back and get it today. Because they told me that's when my coupon would be. Valid, the store manager Gina decided not to accommodate my rewards with the 40% off when I call customer service representative that worked with me. Was very kind and acknowledged and also edit the 40% off. And allow me to use my $50 rewards on a brand new jacket that I love. I will not be shopping at Arbor lakes. Any longer I will go to the Mall of America and work with Carrie. I was really disappointed Arbor Lakes did nothing to accommodate this matter..and didn't seem to care I was calling CS"

"I stopped in to look and ended up finding some things for my wardrobe. Both sales associates were so warm and welcoming. Gina and her coworker both helped me while I shopped. I was only going to get 2 items and because of the great customer service, I bought 3 items. I was there on Saturday 11/26 between 1:00 and 1:30."

"I had 3 returns to do. The gal that helped me was not happy about it, and was short with me. Asked if I wanted to shop for something else, I told her no as there were other items that I had purchased from those receipts that I was keeping. But I'll look around after the returns are done. She scanned my receipts and items like 3 different times. Got the receipts mixed up for the items. Then told me she couldn't refund each original form of payment, could put it on the one credit card, if put on the other cc she would have to issue a gift card for part of it. Why couldn't she do a return for each item separately? These were not final sale when I purchased them. She was clearly irritated with my returning these items. I do not live near a WHBM. So I will order online but don't know how it will fit, or if I'll like it on me. Clothes sell out so fast, so I'm not going to wait until I can get to a store."

"I took my daughter there looking for ideas for business like clothing, yet still fun and age appropriate. The women working were all so fantastic and treated her like a queen. They all helped and looked for options throughout the store for her. They were so amazing and I didn't think my daughter would ever want to leave because they showered her with positivity. What a great experience, thank you ladies :) My only mistake was not getting their names to thank personally."

"Today my husband and I walked in there and he was kind enough to explain how I did not know how to dress (mom look 24/7) and how he wanted me to feel like a woman not just a mom or wife but to give me that special day just for me. The associate that was there (230-340 p.m.) wasted no time helping me find a look and help me gain my confidence back. From her amazing warm welcome and understanding to the "I got you" with you very positive attitude. She made the experience so amazing for me. I walked out feeling like a new woman. To me the mark of a good salesperson is a person that can convince a customer that has a goal to buy one thing to buy everything. She had that quality. And I walked out feeling happier and fulfilled. Thank you for helping me on my journey to a new me!"