Capital Tire and Auto Service 1248 Vierling Drive East, Shakopee, MN 55379

"If you’re thinking about coming here, don’t walk.. RUN. AND RUN FAR AWAY. Do it yourself or go to the nearest elementary school and ask one of the kids to do it for you because they’re so sloppy, it seems like a kid did it. I called early morning and asked if they had any availability to mount/balance my tires for today and they said to bring it in & they’ll have it done by the end of the day. So I dropped off my car at noon and I didn’t pick it up until 7:30pm, 30 minutes past closing. Okay that’s fine, he said by the end of the day.. even though that was near 8 hours, I was prepared to be car-less for the day. I also asked for an oil change. So I pick up my Mercedes and it smells kind of funny. I drive it across the street to the Walgreens and the smell gets stronger & my car is making a loud noise. My car is very well maintained & has never had any mechanical issues. When I drop off my car, I’m expecting to pick it up in a better condition than when I dropped it off - not in a condition that seems like my car is about to explode any second. Wth? So I get home and my car is SMOKING. The noise was scary enough, but smoke too? Oh nah I’m thinking my engine is about to blow. Imagine if I had brought my baby with me too. Danger danger. I call the shop immediately & he tells me to bring it back. I’m annoyed that I already waited all day for my car and now you guys messed it up - and I have to bring it back? It’s 8pm. I get there and explain everything, no apologies were given. Just takes the car to the garage and says they’ll take a look.. Um okay. He comes back about 20 minutes later and says the girl who changed my oil spilled oil ALL over my engine, the sides, it’s everywhere, it’s a huge mess & It’s gonna take a long time to clean it up. Ok so at this point it’s already 8:30pm, I’m supposed to been have had my car finished, be home putting my baby to bed, be on about my day, but I’m stuck at the shop, and figure out a way back home AGAIN. I’m clearly upset because why wouldn’t they clean up the oil before calling me? They should’ve notified me of this happening as well and failed to do so. So instead of getting an oil change, I got a huge oil spill, and I’m sure it’s going to mess up my car in the long run. Now I’m going to be car less for another day & have to push my plans all around. On top of that, it’s cold outside, it’s a hassle to bring an infant out in this weather, and what if I had plans? What if I had work the next day, or bring my baby to her doctor appointment? Still no apologies, just a “mistakes happen” No compensation nothing. SMH $355 and an attempted murder. This ain’t no lil cheap ahh Honda Civic car either. I am supposed to be going on a long road trip this upcoming weekend which is why I made sure to get all my maintenance done beforehand - now I feel like my car isn’t even safe to drive home 5 minutes down the road."

"Love capital tire. Have gone there my entire life. Generous people and they don’t rip you off on pricing."

"Couldn't align my front tires(the ones having issues), so instead of calling to tell me, they aligned the "tow" and continued to charge me $100 even though I still need an alignment. Worker seemed nice, but I won't be going back"

"My significant other went there today for an oil change. They told her she had to have synthetic oil in her car (she doesn’t need that - can take regular oil). They told her she need a new air filter and a new cabin filter. She needed both of those. However, they charged her $20 extra labor to put them in - it literally takes less than 5 minutes to do so. All said and done her bill was $170 - for an oil change and 2 air filters. Totally took advantage of her. Be careful going there. That is dishonesty at its best."

"Been doing business with them over the past 8 years. Staff is accommodating and fairly priced. Most recently a new set of tires was not balanced well and I took it back without hassle and it was redone despite them being extremely busy. I would like to continue supporting this local business to become even more skilled and advanced. Hopefully they'll reach a 4-5 star rating in the future as I continue bringing them my business."