Subway 201 3rd Street West, Thief River Falls, MN 56701

"Employees are incredibly rude, and can’t correctly make online sandwich orders. My last orders haven’t came out correctly, and when I called to fix this last time I got hung up on. Very rude."

"The girl behind the counter was getting ready to make my child's sandwich and then adjusted her hat with the same gloves she was making sandwich so I asked her to change gloves before making our 3 sandwichs then got made and started slamming things down cause she was mad at for asking."

"I had to deal with the most rude worker I have ever seen. RUBEN is his name. After ordering and paying $3 more for dbl meat I was told it was only extra on the receipt when it showed the price for dbl. When I questioned the amount I was told by one worker it was only extra and RUBEN proceeded to pull out a scale to weigh meat and called it science. After I told him they use containers to portion(because I could not fully understand him) and it's not science he proceeded to mock me and waive me out the door. I wasn't trying to be rude but RUBEN does not speak good english and I could not understand everything he was saying. I believe that's why he got upset and admitted to mocking me twice. I actually took my cpl dollars back that I threw in there tip jar. When I did that he told me to take the change that was in there as well and again waived me out of the restaurant. I will be staying away from the place because of RUBEN. I have not talked to the manager yet because one was not working. I will though and I will update this post with the response. I wish they had the Subway in Walmart still. ***Update*** I spoke with the manager today and she was very understanding and concerned. She was very nice. We hashed out the issue. You can't blame the team for one bad egg. Just keep an eye out for Ruben the Cuban."

"I cannot rate this fine restaurant badly, but I write today of a concern with a single employee. The young girl who prepared my food had perhaps one hundred or more laceration scars on her arm, the type that are often self-inflicted. Her demeanor was fine, and one hopes she has quickly outgrown this psychosis, but by the restaurant management refusing to take steps to hide this horrid sight, they let down both employee and customer. As I watch my food being prepared, I have to wonder what other mental aberrations are permitted out of sight. And I worry for the girl, who will never be shamed enough to truly grow."