CMS Cleaning

"We paid $1000.00 to have our pavers restored. Six months later they looked terrible. Have been calling the company for 1 1/2 years with no response. They are not members of the BBB. So, a complaint there is not available. They have also changed their name to CMS Stone Restoration. This company is a scam"

"We hired Craig Stout to clean and restore the Saltillo tile on our front porch and back patio. He assured us several times that it would be beautiful and it would look great when he was finished. He power washed our tile doing terrible damage to it and then proceeded to seal over the top of the damage. We were left with an array of splotchy, damaged and discolored tiles. It looks horrible! The front sidewalk will have to be replaced. I will post pictures above. We called and texted many times before finally getting a response but he offered no solutions. Now he doesn't respond at all. We paid him $1291.00 for less than 3 hours of work and now have to replace most of the work he did at great expense to us. DO NOT USE THIS GUY. He is dishonest, takes his paycheck and runs and will not help you out afterwards."

"I hired Craig Stout to Strip and re-seal my Saltillo tile. He stripped the tile and did not let it dry before you apply the sealer. My patio now has white flaking spots all over where the sealeris coming off. I have tried to contact Mr. Stout by text and email and phone calls. He has not responded. I send a complaint to the Better Business Bureau, they contacted him and he did not respond to them either. I wouldn’t hire this guy."

"Craig Stout, owner of CMS Grout, Tile and Carpet Cleaning Services applied a paver sealer to our driveway, over a previously failed sealer done by another company. He assured us the pavers would look alot better. Upon leaving the job, he said he would come out and burnish them to remove a cloudy look. We have called him 5 times and sent numerous emails to him abut fixing this situation. He never returns the calls or e-mails. If you are looking for a shyster (professionally unscrupulous), Craig is your guy!"

"This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He the proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in. I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated "We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal" however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy...."