H&R Block

"I remember providing a feedback on here, don't know why it didn't stick... I decided to use HR Block to see how it would go hoping I would be able to actually file for free when I wasn't able to with Turbo Tax the past few years. However, going through the free online version of HR Block I was able to fill out the forms no problems. Federal was accepted right away but state got denied 7 times over several days due to a "processing" error. It never made it to IRS/State to review. It stated no changes were needed each time, so that points to it being a problem with HR Block's platform's processing of the forms. I was unable to reach an actual person when trying to contact their support because it was the free version... but I didn't need help filling out the forms I needed their platform to process the request. I wasn't able to go through Turbo Tax because my federal was already accepted using HR Block. The HR Block office I called wasn't able to help me figure out the issue but they also weren't able to give me a number to reach anyone that could assist with this technology problem they were having. I decided to just go in and have one of their tax preparers do it all for me. Mailed it in then they called me saying they spelled my name wrong on the forms. Which is also my fault, I should've double checked everything. I'm just glad this -- experience is over. I won't ever be attempting to use them again. The number they provided in their comment below is the one I've been trying for weeks that has been no help at all."

"I've been going to H & R Block for my taxes for a long time. In fact, I've been going to the same location for over 20 years. I've always been treated very well and have always had a great peace of mind with the folks there. I have recommended them in the past and still do. Thanks and keep up the good work."

"Shelley Irwin is the best. She is knowledgeable, efficient and exhibits great customer service. Through these qualities, we feel confident in the product that she completes, our Tax Return."

"Stephanie Weisbeck has been my accountant for the last four years. She is always very professional and happy. She is a pleasure to work with. i am confident that she is doing my taxes accurately, while also getting me the most money back that is allowed. I would not hesitate to recommend her to anyone needing their taxes computed."

"Shelley Irwin was professional, friendly, thorough and a pleasure to work with. She also took her time explaining everything to us. Paul, the junior member of the team in this office also went out of his way to try and help me because I had attempted to do this job on my own. When he realized that he didn't know the answers to my questions, he suggested that we make an appointment with Shelley."