Geek Squad

"i showed up expecting a decent priced repair by professionals. i ended up waiting for 40 minutes (short staff due to retention issue from bad management most likely, quit making tech nerds into salesmen) and getting a sales pitch about their “membership”. i take good care of my stuff and dont really need a 200 best buy membership to fix my stuff, however with a software issue i do expect a decent repair job. nope, some kid comes up and starts adding up the repair job which totals to 400 dollars, when like i said is a software issue and most likely needs to be reset which is above my knowledge, it really shouldn’t cost that much. he then gives me a 7-10 day turn around. i then proceeded to thank him for his time but im going to look elsewhere, he starts trying to sell the membership again and after i told him im not interested he said “pft whatever man”. absolutely unprofessional and uncalled for. i was going to buy more items that i needed for my new phone but after this, best buy ain’t the place. go somewhere local."

"I had trouble with some tickets I was getting from stub hub. Sophia and Nathan are very helpful. Thanks again for the time u helped me with the issue. It was very appreciated beyond what I can say. THANK YOU"

"Last night experience at BestBuy store in Gilbert on williams field road was nothing but uncalled for, their Store Manager Rod is an extremely rude and racist person. He caused me so much embarrassment in front of people on a simple question that could have been politely answered. I purchased a $3000 TV from their store and asked if they can give me a free wall mount installation service they normally charge $200 for. He rudely and loudly in a derogatory tone said and repeated it several times “ He does not give free stuff to people for nothing” his tone was so disrespectful I got embarrassed. He could have politely said this was not possible or there was no special offers available at the time etc. His rude attitude almost made me leave the store without the purchase but I didn’t wanted to punish the sales guy who was courteous and so nice to help us pick the TV. So I decided to complete my purchase but I wanted to made sure this store manager was disciplined for his attitude. I am also calling the corporate office to make sure this issue is escalated to SLT. This type of behavior can not be tolerated at any business."

"Got multiple updates as to where and what they were doing to repair my purchase. Was informed the minute that my product was returned to the store and ready for pickup. Courteous , friendly , and helpful customer service. Ut has been a very long time since I have received this degree of customer service and support. Thank you Geek Squad you went above and beyond !!"

"Had a mix-up over the phone about how to install a rear view cam. Mike was so understanding about it. He fixed the issue in about 2 minutes flat! You can tell the most about customer service when you have an problem. These guys get 5 stars and more!"