VCA Black Mountain Animal Hospital

"Our dog Louie has pretty severe allergies- he’s basically allergic to existing. We give him do much love and routine care with a special diet and medicated baths and shots, but he still flares up from time to time. Other vet locations have always acted like we are at fault for his flare ups, making us nervous to seek care when necessary. Here, they make it clear they know we love and adore our boy and do everything in our power and are always so helpful and caring ! It makes it so much safer to get the care we need. In top of that, Louie is a bully breed and not one member of the staff has ever reacted fearfully toward him. They shower him in love and affection, and he eats it all up. I’m so thankful for this office and the care they provide us."

"Amazing staff. Office and our vet tech. Amazing Dr. Rachel. No.long.wait.time. for an appointment or for the day of our appointment. Vet tech and Dr. were both gentle with the girls. Patient with all my 100s of questions. Moving isn't fun. But they made this part so easy. Thank you."

"I made an appointment online and received a confirmation email. Apparently I was sent a text message (I block unknown calls and texts to avoid scams) demanding a deposit to keep my appointment. I did not reply as I did not see it, though I went to my spam folder and it was indeed there. Still, 2 days ago, and 3 days after the text, I received a second confirmation email for my appointment. There was no email requesting a deposit, and I have never left a deposit for a medical appointment in my life. When I showed up to the appointment they informed me they had cancelled as I did not reply to the text message. They need a better system than cancelling because of a text message, but then sending a confirmation AFTER the cancellation. Very unprofessional"

"Although my pets have received excellent care from VCA over the years beware of Dr.Davis. On one occasion I was told by Dr. Davis that my dogs skin condition was "weird". She suggested a 1500 dollar biopsy to determine the cause. I denied due to it sounding very shady to me. To make matters worse,I Googled common skin conditions of dogs. #5 on the list was folliculitus. Exactly the condition my puppy was suffering from. This condition is very common to pitbulls. Now she has denied her the medication my pup needs to get better because I won't bring her in for a third exam visit in order to give her the antibiotics she needs to fully heal. Don't know about the other vets here but Dr.Davis is shady as it gets!"

"We unexpectedly had to find a new veterinarian at the same time our oldest dog was becoming seriously ill with cancer, so our first visit to VCA Black Mountain Animal Hospital was to have them put our 14 year old Lab to sleep. The staff all treated us with kindness and compassion. It was a tender mercy. I’m confident my two younger dogs will be treated well here, as well. I’ve transferred their records here."