Rosewood Ranch

"I was sent here just under two years ago and it was genuinely the worst eating disorder treatment center I have ever been to, which is saying something since I’ve been to many centers over the years. I witnessed egregious medical neglect here, which I am not going to go into immense detail but lets just say they made a clients condition vastly worse by neglecting to properly manage their health condition. This specific health condition was HIGHLIGHTED on their page as something they specialized in managing. There were multiple times I was afraid she would die in their care. I got groped by a staff member, and once a few other girls and I went to staff about it, all he got was a “talking to”. He kept his job, while I spent the rest of my time there in fear of him. The floor staff were verbally abusive and would get mad when clients would ask for them to do simple things such as open the bathroom that sat 10 feet away from where we were all situated. The lack of accountability was actively keeping people there for months on end in the state they arrived in, which is incredibly dangerous ESPECIALLY considering the glaring medical neglect. The therapists were lacking incredibly, and one therapist had her political views plastered all over her office (absolutely not the place. Incredibly unprofessional). I still have nightmares about this place. Absolutely do not go here, do not send your child here. The fact that this place is still running is a testament to how broken the system is."

"Sad to see that this “treatment center” is still running. I was there in 2017, and I had the same experience as a lot of other one star reviews. This biggest indicator for me leaving was hearing one of my friends in treatment with me beg her therapist/insurance to pull her out and put her somewhere else. She legit asked her insurance to stop paying for treatment so that Rosewood would send her home. For the love of all things holy-please do not send anyone here. Please do not check yourself in. This place is doing way more harm than good, and the worst part is that they don’t know what they don’t know. I hope that everyone finds peace and understanding. Adding that I know that at one point they were able to keep up with the promises that were made to patients. Good & fresh food, equine therapy, swimming and healthy exercise to rebuild health. The food was awful and all pre-made and heated up. Staff was antagonizing and micromanaging everyone. None of the outdoor/animal therapy was “available” during my stay, yet they continued to advertise this online and to therapists."

"the stories I could tell about this place could fill pages, but here's a brief overview of why you should not consider coming here - Rosewood told me that they had received pre-authorization and confirmation from my insurance that my stay would be covered. I double checked before arriving and was told the same thing. I get there and 3 days later, I'm told I need to immediately book a flight home because they're not in network with my insurance. I booked a flight, called my husband, sobbed all day trying to figure all this out, was told conflicting stories by every staff member I talked to, and eventually was told by the doctor to cancel my flight because he convinced my insurance to let me stay. after my discharge, I received a $76,000 bill and every time I have contacted rosewood about this, I'm told they'll pass it along to their financial team and nothing ever happens. while here, I was placed on line of sight precautions due to self harm but they didn't enforce it. the only time I was "redirected" for my constant walking was when I walked in front of the aftercare coordinator's office and she asked the care techs why I was allowed to walk around at all, let alone while on line of sight. a staff member told me that I could keep walking, but I would need to stay on the side of the building where other staff couldn't see me. patients were often unsupervised and self-harm, overexercise, and purging were really common. once, we witnessed a public outburst where two staff members were yelling at each other and one made an action like they were going to hit the other person. a special meeting had to be called where those of us who were present were offered additional therapy and support. groups often didn't even happen, and when they did, they usually did more harm than good. once, a group was opened by a staff member sharing how many rosewood alumni had gone on to die from their EDs. yikes. most groups were just patients complaining about each other or staff or the rampant inconsistencies with the food and meal plans. the food was okay, but patients often complained of being too hungry after certain meals and the issues were rarely addressed or fixed. one night, after everyone had been served a tiny salad as the entirety of our dinner, many patients complained of feeling hungry and unsatisfied. we begged the on call dietitian to offer more food. some girls cried to the nurses after the dietitians said we couldn't have more food and the nurses tried to sneak snacks to us. finally staff agreed to allow an optional 4-8oz of boost for those who were hungry. it is shockingly unacceptable to serve so little food that a room full of people who don't want to eat are begging for more food. it was so bad that us patients came up with a new slogan: "rosewood ranch: where we feed you AND your eating disorder". the place was super understaffed, which they used as an excuse for not monitoring us or not having groups or therapy sessions, but then they kept admitting more and more patients. it's clear that it was just about money. therapists and dietitians agreed with us that they were taking in way more patients than they could care for, but said it wasn't up to them. once in my session with my therapist, I was explaining my distressing body image issues. her response, verbatim, was "well I haven't seen you in a bikini, but you look okay to me". in groups and personal sessions, I had to educate her about certain therapeutic modalities and diagnoses. she isn't new to the field of therapy or eating disorders - so she says - so it shouldn't have been my job to teach her. I could go on, and keep in mind this is only from about a three week stay before insurance booted me. if you are motivated and actually want to recover from your ED, please please go somewhere else."

"Overall, I would absolutely recommend Rosewood for a teenager with an ED. They helped my daughter immensely, and her peer group was motivated to change and heal. The Workshop that we participated in was also absolutely outstanding, and we still use the workbook they gave us as a family. I loved meeting fellow family members and speaking with them about our concerns. That said, there are some concerns I had as a parent. The counseling staff, while nice, changed around somewhat, and due to both COVID and leaves of absence, weren't always there or consistent with therapy. My daughter's dietitian also left shortly after, which tells me that the center doesn't always hold on to staff. The paraprofessionals who work with the kids complained to the kids themselves about the low pay - I found this concerning for two reasons: 1) why are adults sharing this aspect of their lives with teenagers in treatment? and 2) why isn't the Center paying top wages to their staff? They certainly charge top prices. The nurses we spoke with kept us updated overall and I was pleased with communication between myself and the center. Much depends on the peer group of the child while they're in treatment. The peer group my daughter had was outstanding, and they were deeply committed to healing, both in the therapeutic setting and beyond. Much credit goes to the dietary staff at Rosewood - the meals were varied and original, and my daughter didn't complain much about the food. She even spoke about the various meal options they had there, and I imagine it's quite a thankless job. But thank you to the team that nourished my kiddo! The setting is quiet, beautiful, and peaceful. I would have like to have seen the girls work more with the animals in the therapeutic setting, but staff limitations sometimes hindered that. But compared to other treatment centers, the accommodations were really wonderful. Overall, I give the Center a very high recommendation. One last thing - the wait can be LONG for treatment. Was it worth it, though? Absolutely."