Dos Mundos Travel

"I booked a slot for an open house presentation this past Sunday and was told it was at 12:55pm via email and text message. I arrived to this travel agency in Scottsdale which is 45 minutes away from my house. I took both on my kids which were 2.5 years old and ten months old. When I arrived at 12:15 they said kids can’t attend it and the presentation started at 11:55. Of course, I was extremely upset because we traveled so far and couldn’t attend this presentation and wasted 1.5 hours out of busy day to accommodate this. I immediately called this Dos Mundos and spoke to James about this problem at 12:30 that afternoon and he said he was going to reach out to a manager and assured me things will get taken care of and make it worth our time. Come Monday afternoon I didn’t get a call or email so I decided to call them back at 1:30. I spoke to this lady and told her my story and she said she will have James call me back in 5 minutes because he was on the phone. Now the time is 4:55 Monday evening and I decide to call them back again. I spoke to Glen who made he states is “quality control” which happens to be rude, not friends and unpleasant to spoke too. I told my story again and he didn’t really apologize and just stay I will have to pull the recorded calls to make sure what I told him actually happened. As I was still speaking asking what him what can you guys do to help fit this problem he hung up on me. If Glenn states he is job is “quality control” and check recorded call to ensure their employees are following their standard, then he is failing his job and this company is horrible when it comes to customer service. I definitely will not recommend this company because they are not professional and they will waste your time!"