Safeway Pharmacy

"Terrible I do not know the exact spelling of the cashiers game but I believe it is something like Ailleth. It's so obvious when you are very welcoming and speaking warmly and kindly to the customer that's in front of me that you are intentionally not giving me the level of customer service that you know I deserve. This interaction was terrible the cashiers at this grocery store are frequently less than happy to provide great . service"

"We are in from out of town and tried to call repeatedly and left a message. I need to transfer an important prescription because I am out of medication. I went to the pharmacy in person to encounter a line of very frustrated customers. Walgreens here I come."

"Unfortunately I believe a lot of companies, including Safeway Pharmacy, are using Covid as an excuse for poor behavior and services. For example, I've been going to this particular Safeway for over 15 yrs straight, as I live in Coronado Historic District. And, the pharmacy used to pick up their phone on a few rings. Now, each time I call I get nothing. It doesnt matter if I call 5 times over a period of 2 hrs, they will not pick up. Today I decided to finally do something about it and called the corporate office. While on a very long hold I decided to drop into Safeway to see if my script was ready & ask why no answer...as I walked in I ran into Chris, Safeways store manager. I explained the difficulties I was having & he apologized (very nice & professional man) & walked over with me to the pharmacy. I expected there to be a line around the corner, as I'd just last tried calling them from the parking lot prior to going in...for the 6th time. Ok, not in a row...over 2 hrs. But, no, there was no one waiting, at all. My guess is they are using covid as an excuse not to answer the phone. The worst part? When Chris, the manager, spoke to them in front of me about it not only did they use diversion tactics, completely dismissing any excuse or responsibility for it, but no apologies...Did I mention the manager was standing right there? I was honestly embarrassed for him. I wouldn't even be writing this negative review if they owned up to it and said they would actually do something about it in the future. And, if this wasn't a regular occurrence each & every time I called for the past 2 yrs. Yes, we are still in covid, but they are simply diverting covid related calls ...and where does that leave the rest of us that actually have questions needing answered about prescriptions? Nowhere. I knew I would get in there only to find not only did they not fill the script yet (20 min of now waiting for them to do so) but "supposedly" didn't even receive the call in order from my dentist, who assured me they called it in this morning. Such joy going in with a toothache and waiting when if they'd only picked up the call I could have waited at home, till it was filled. And, speaking of waiting...in line there was another customer that overheard and spoke up to say she experienced the same exact issues. Hmmm, wondering how many others are as well but no one has the energy or time to speak up about it."

"I’ve been patient long enough with this pharmacy. Every time I go to pickup meds they are NEVER ready. When I call it in, they ask when do you want to pick it up I answer more than 24/hrs later and I still wait another day (as I’ve learned) Then Pharmacist suggested I go to another pharmacy so that’s what I’ll do. I know they are busy and doing a lot. That’s why I give it an extra day. Lines are always long. (as I’m sure they can’t get enough hep) staff is grumpy. Too much competition out there it frustrate myself."

"Worthless! I signed my wife and I up on their pharmacy to let us know when COVID 19 Vaccines will be available. Later I got an E-mail that it's coming close. Now I learn their appointments are full into March, no notification to us. Other pharmacies are no better, but this is the pharmacy I signed up for. The government brags of all the people who got the Vaccines, but I wonder if that's true; we're well educated people who normally have no problem dealing with bureaucracy, but we've been unable to get vaccines from any entity. We're in the 65+ category. Every day our country seems worse and worse. President Biden is sending millions of Vaccines on 2/11. But the system of getting appointments is a failure for most people."