Resilient Health

"I’ve been a patient for almost two years and have been trying to have them discharge me so I can go somewhere better and the doctor told me no, I’ve been trying to go somewhere new for 8 months! Do not go here, terrible at communicating. Amber Leonhart or whatever doesn’t remember anything we’ve ever talked about and always asked the same questions ever time we would have a telehealth appointment. I asked to be scheduled in office multiple times and was always told telehealth was better. Seems to be this practices M.O"

"I interviewed with them and they said they would get back to me soon. I never heard from them again. The least they could do is send me an email telling me I didn’t get the position. It appears that I dodged a bullet with this company. If they can’t respect someone enough to get back to them, that says a lot about the company. Im glad that I accepted a different offer with a company that values their employees. I hope they treat their clients better than they treat prospective employees."

"-Ethel was actively transphobic to me for no reason, sharing personal beliefs she should have kept to herself. -Ethel raised her voice with me in anger for a prescription I took SIX years ago UPDATE: I did not want to initially but I gave Resilient Health another chance. I filed a complaint about the person I talked about above and the manager I spoke to was really kind to me about it. I have a case manager now (Danielle!) who is AMAZING and I feel way better about my ability to get care here. Updated the stars to 3, will come back to add more if I continue to get more good care here than the one bad experience I had."

"So we tried this place again after we had a very bad experience 3 years ago. This time the person that was supposed to do the intake had a family emergency and wasn't here. The manager and the other intake knew for hours but they failed to contact us. We spent money on an uber to find out the appointment was not going to happen. My kiddo is now on the edge of going into crisis because of these people when she was so excited and being open minded even after the first bad experience. Advice.. don't bring your kids here. They truly do not care how their actions will impact those with special needs."

"New patients beware. This provider puts money first, patients second. The employees show little compassion or diligence, which is absolutely required to be working in this field. I had issues every step of the way while trying to become a new patient: My appointment was scheduled two weeks ahead of time. The morning of, an employee called to collect my portion of the payment, but did not tell me the amount of the payment (admittedly, I didn’t ask) before hanging up. I then saw they had charged me almost $100, which was approximately double what my copay should have been. When I called back to question the amount and spoke with the billing department, they advised me the amount I paid was due to my deductible coming before my copay, then again disconnected without elaborating. I confirmed with my insurance that my deductible didn’t apply to this type of visit and only the copay needed to be paid. I called again to let Resilient Health know, at which point they advised me they would refund the full payment, bill my insurance, and then bill any remainder to me. I confirmed my telehealth appointment for that day again, and was told I would receive a phone call at my appointment time. 15min past my appointment time, I still had not received any phone call or email regarding my appointment, so I called again. This time, I was told that because I was being refunded and they were billing my insurance first to “confirm my coverage”, my appointment had been cancelled without my knowledge. I was told the only way to schedule an appointment would be to pay another $100, after which I would possibly receive a refund. As someone who’s worked in billing insurance, I know that it takes about 15min maximum to confirm coverage and whether a deductible applies. To both inaccurately bill a patient and give them incorrect information about their appointment was blatantly unprofessional and borderline malevolent. Cancelling a necessary appointment without notice can have dangerous consequences for patients, and I certainly hope no other patients are taken advantage of this way in the future."