East Valley Family Medical

"Absolute joke of a doctor's office. I never wait less than 15 minutes past my appointment time. The staff is rude making comments like "weren't you JUST here?!" and not once but TWICE they have messed up my referrals to specialists. The first time they lost the information on who I was referred to. The second time I gave them the name, address and phone number of the doctor I wanted to see and they STILL tried to send me to someone else. Don't waste your time. Go see someone competent who won't mishandle your information as if your health means nothing to them."

"My physician recently moved and started working for their Clinic he was treating me for an issue prior to that and I already paid 4 the initial consultation. So I called and asked if they would need that because I wouldn't come see him if they were going to redo that initial consultation fee. They assured me on the phone it would be a $75 charge and that my prescription was simply be renewed when I get there they state that it'll be a hundred and fifty. Im a cash payer..So I wasted my time and drove a half an hour down there for nothing. When someone in your clinic represents something over the phone. Liers!"

"UPDATE THE INTAKE FORMS ON YOUR WEBSITE! I spent 20 minutes downloading and filling out their standard forms from their website so I wouldn't have to waste time filling them out there. Then when I got there they told me the forms on their website were long outdated and I had to fill out new paperwork. Seriously, uploading the proper forms to your website takes about 5 minutes. Please get this done and bring your office's SOPs into this century. Also, on 2 separate occasions I waited on hold for over 45 minutes to book the appointment. I have no other complaints about this facility. The Nurse Practitioners, Doctors and overall care is good IMO."

"I work in a Doctor's office and was taking a past patients records to this office to save her a trip. The woman at the front desk got so upset with me because I wanted to drop off the records and confirm that they were waiting for them. She wouldn't check into it, so I had to call the patient myself to make sure I was in the right place. When she finally agreed to take them she grabbed them do rudely from my hands and tossed them as she scolded me for bringing x-rays because they don't have an x-ray viewer. Common sense says if they have a light bulb, they can see enough since they also have the report. I hear the Doctors are great, but the office staff is beyond rude!"

"I've been seen here a total of 3 times. Every time I've been treated rudely, but the staff treat each OTHER even worse. So I believe this is just their office culture. Miserable place with long waits (once waited over an hour, then 20 minutes more IN THE HALLWAY before giving up and leaving). They seem to lack interest in patient care entirely. The staff are obviously incredibly unhappy. Except Nurse Practioner Mellisa, who listened, wasn't rude, and made an obvious effort to help me."