Arhaus

"We had a great overall experience at Arhaus at Kierland. It started with our sales rep - Tristain. He was so courteous, resourceful and professional each time we visited the store. He also stayed in constant communication via text and email to provide us updates on our order and delivery status. He was always prompt and thorough via texts. We furnished several rooms - great room, kitchen, dining, master bedroom and outdoor space. We had to return one item because it did not fit our space and Tristain help make the return a seamless process. We also had a positive experience with our delivery each time as we had 4 or 5 different deliveries over the past several months. Again, the communication and delivery schedule as accurate and accommodating. We also purchased enough furniture that we accumulated Arhaus Rewards... Tristain stayed on top of our rewards and reminded us that we needed to use them before they expired. We highly recommend Tristain at Arhaus. We believe you'll be in great hands!"

"Update: Andrea helped rectify the situation after learning about my subpar customer service experience. She was polite, professional, and accommodating. She solved my original concern and also showed sofas that we may consider in the near future. Overall, she helped redeem my experience but I’m not convinced it wouldn’t happen again. If I consider doing business here again, it would be with her. Original review: 1/5 stars. Poor and unfriendly customer service from some of the associates. Prices are not as marked. They could really use some training. RH across the street could help teach them a thing or two about customer service."

"Pretty pieces in here, but I’ve been in multiple times and the employees have been rude every time. Yesterday when I was seeking help, there were 5 people behind the register and even after I approached and asked a question about a couch they still wouldn’t come over and speak to me further about the couch. Someone finally did and his answers to my questions were ‘I think so’ which isn’t very comforting or helpful when making a decision on an expensive couch. They seem to profile people to decide who is worth their time"

"Our shopping experience was great! KC & Ronnie were excellent consultants. I picked out 22 pieces. It’s their after delivery experience that’s horrible. My Jagger counter stool starting showing signs of wear after just 5 days! I needed to return an item because my circumstances had changed after the one year waiting period. They wanted to charge me half the value of the item. I won’t be giving Arhaus anymore of my money."

"I am very impressed with Arhaus. We made a large order but one of the items we purchased was a large media center that was a floor sample so we had to provide our own shipper. We had some hiccups along the way but Arhaus managed the situation very well. I am thankful for the team over there and how they take care of their clients. Thank you to the manager who helped us with this and the sales team and designer that helped us as well. The entire team is great and very accommodating. This situation could have turned out very poorly but they ensured that was not the case. We are furnishing a new home and we will continue to buy great quality items from Arhaus."