The Spa at Ravella

"Terrible experience with Groupon purchase. All amenities are closed for renovations. We will be filling a complaint with better business bureau. Unable to file for refund and unaware of all additional service fees."

"I liked this spa, kind of a bonus that there’s not many people here. Yes the spa facilities are closed down but they’re up front in letting you know that. The massage was great."

"My friend and I had a girls day and decided to go to Ravella since the deal on Groupon was too good to pass up. They were upfront about the spa amenities being closed but said we could use the pool. We were charged a service fee right then which was about $30. I asked if i could pay that after when I pay for the tip. She explained that was the tip. We went out to the pool but when we tried to go back inside the door was locked. We were really confused on how to get back inside so we went through the hotel (it's a separate building). We both agreed the massages were really good. I was dumbfounded when my friend said her masseuse held her hand out and asked for a tip. I really hope that the service fee takes care of the tip like we were told. I'd feel awful. The lady at the spa reception didn't sound like she knew what she was talking about. When I asked her about parking she had to ask her manager. When we asked for water she had to ask her manager again. The pool was very crowded too."

"STAY FAR AWAY! All their spa amenities have been down for MONTHS (no sauna etc) as a pipe is supposedly broken. This is no longer a “spa.” It is a chop shop of random menu items and they are charging hotel guests full price. I came with a group of 5 girlfriends for a birthday. We were scattered throughout the day because we thought they were just popular haha. Well it turns out they don’t have enough staff and there is no lounging around in robes like a typical spa while waiting. When I tried to cancel my service, being hours after my friends, I was told I could cancel but I’d need to pay HALF PRICE to CANCEL. I will never be back. We stay here regularly and I will never use the spa again."

"Absolutely awful. Workers were rude and it was not a relaxing environment. We ended up leaving and not having our services done. We arrive on time for appointments, the desk lady took 20 min to check us in. Slowly led us down to change. By the time we were getting ready to change, another very rude worker said we were cutting into our time. Mind you this was after we paid. We ended up calling Hilton Honors and the GM and were able to get a refund. The hotel was great but the Spa is awful, Maria the manager was rude and distasteful. I would never go to this Spa again."