Paul's Ace Hardware 8449 East McDonald Drive, Scottsdale, AZ 85250

"Do you know what I love about this place? It's like a time machine - 1953. As soon as you step through the doors, you're warmly greeted and someone asks you what they can help you find. It seems like that kind of care and customer service exists only in black and what films. The store offers good selection, fair prices, and plenty of help to make sure you get what you need. I think I have patronized all the departments at this store, and I have always come away with exactly what I have needed. About 35 years ago I received a set of Craftsman socket wrenches as a gift. They have seen much use over the years. Now, Craftsman tools have a lifetime warranty. And, Ace Hardware is a Craftsman retailer. Well, my son was taking his truck apart and, with the use of a cheater bar, he shattered the teeth of the 3/8" ratchet drive. I took it up to Ace and showed them the destroyed tool. I asked, "Do you want to know what happened?" The bloke replied, "Oh, I'm curious, but what's important here is getting you your replacement." Then we went to the Craftsman tool section where we found my free replacement. Then I told the chap, "My son used a cheater bar on this thing." The man replied, "Yup, nine times out of 10, that's why these things get replaced. And if your son breaks this one, we'll replace it again. But maybe he should be using a 1/2" drive." That was good advice, as well as a friendly jab."

"Cassidy was rude and lazy. Was not helpful pointing me in the direction of what I needed. When I went to check out, I presented the tag where I listed the per foot price and number of feet I was purchasing. When was asked to input my credit card, I noticed the price was double. I asked why she wasn’t following the tag I supplied, she said Litsey (sp) the manager on duty told her otherwise. Cassidy didn’t ask her manager to double check, or help figure out the discrepancy.. I was forced to go back and take a photo of the price. When I showed her, no comment, no apology.. customer service was poor."

"Been shopping here for years. I ride a motorcycle (as was evident by the helmet in my hand). Apparently they think a frequent customer is now a thief and told me to leave my backpack with them. Absolutely not. I don’t patronize establishments that believe I’m going to steal from them. Furthermore If you don’t trust me, with all the security cameras and personnel doing loss prevention to shop. Why on earth would I trust your random employee with the extremely valuable contents of my backpack with zero supervision. Went to Home Depot without issue and got the item cheaper. I prefer to shop local but not at the expense of being treated like a criminal. Won’t be back."

"Ace is definitely the place that this girl shops. The other two big chains do not have near the customer service that Ace has. Everyone I’ve ever worked with there has been very helpful, but honestly I try to go Monday, Tuesday or Wednesday. Those are the days that Kris is there. He has unbelievable knowledge and has been a lifesaver for me a couple of times. They are lucky to have him."

"Had what I needed and helped me find it. I don't mind paying a little extra for personal service. Mr. McAllen and Mr. Steele were both very helpful."