Tractor Supply Co.

"I thought I'd update my review to only 3 stars after 6 years worth of purchases off and on from this store. Nothing burns my backside more than a manager that consistently underorders an item everyone needs, like Diamond Maintenance dog food. Every time we go there they are out. Serving all of Benson, Pomerene, Cascabel, St. David and other locals, this is simply inexcusable! When we asked if more were to come, they said 8 were on order...8! Not okay. The delivery arrived the next day and they were unable to find the 8 bags. So we wasted two long drives to and from the store to discover that what we needed they didn't have. This could be prevented if sales were not imposed on a popular dog food, and the manager would keep up with supply and demand. For some reason she seems to have a problem with that. Yet we can drive all the way to Sierra Vista and find PLENTY of the dog food there. We have discovered this same problem with several items; timothy hay, rabbit food, hog feed, etc. So I'm sticking with 3 stars for not doing the most important thing required as a retailer, and that's meeting supply and demand. They simply do not qualify for any good ratings when they run out of much needed supplies for such a large community! There are pros and cons to TSC. I have a lot of barnyard animals so I buy a lot of different things. Many times this location runs out of the things I would normally buy. And I'm not talking rare, hard to get items either. I'm talking chicken scratch, or crumbles, or dog food. We spend a chunk of money in that store, so when our requests for more supplies goes unheeded, that makes us start looking for another retailer, like Maid Rites in Willcox. They'll gladly take our money. Also, I will check online to see if an item is available at the Benson TSC only to get to the store and see it's not, so obviously they do not update their online inventory. On another note, they have one employee down there that goes above and beyond the others. He will find us great discounted deals or clearance items to help save us a lot of money, and he busts his butt loading everything. He is their saving grace and why we still buy there. But he has since left so they have lost points for that as well. One time we called and got the manager who assured us they had plenty of Bermuda hay. We volunteered to pay in advance for 10 bales. But the manager refused to work that out for us and insisted they had plenty. We have a 40 minute drive to get there as we live remote. We got there, no Bermuda. They just sold 50 bales to a customer. We had to drive an additional 45 miles to the TSC in Sierra Vista to get Bermuda that day. Why the manager didn't keep a few bales aside for me when I volunteered to pay in advance is beyond me. So I am not impressed with management at all. Having been a Supervisor for the Navy years ago, this behavior would not have been acceptable! Why it is now completely baffles me. If Kmart can go out of business, or Sears, or any of the big box companies, so can TSC. Start caring about the customers and make some real changes to please them. The customers are your bread and butter!"

"I was lied to at this store. At checkout, she rang up my order. She then asked me if id like to apply for their credit card. I said NO. She then folloed up by telling me that if i was approved for said credit card, i would get $20 off my order that day. She said the sale that day would go on the card and, though the discount did not show up on my reciept, when i got my bill, the $20 would be applied. (That was almost half off!) So, of course i jumped at it. I have a friend who used to work for tractor supply. And I do know that the cashiers get bonuses to get people to sign up for cards if they are aproved. They have monthly contests for the credit card sign-ups And the cashier who gets the most sign-ups gets a cash bonus, so they definitely have the incentive. (I have a friend who used to work for tractor supply) I knew this but did not expect to be outright LIED to. At any rate, i get my first cc bill, and low and behold...NO DISCOUNT! WHAT!!! I figured this was due to an oversight so i phoned the bank to straighten it out and get the discount credited to the card. The nice lady on the phone had no clue as to what i was talking about and stated that i, indeed, owed the entire amount. So I paid it and immediately closed the account. Sooooo, DONT FALL FOR THE CREDIT CARD SIGN-UP GRIFT AT TRACTOR SUPPLY. Ill definitely be calling coporate about this when they open today."

"I found so many great grooming products for my doggy; bathing, teeth cleaning, and collars. They also have a good selection of food and treats for many different pets."

"I drove twenty minutes and arrived at7:59 before their website mentioned they were closed. Promptly at 8 the nice clerk Ethan decided to lock me and my family out of the store and prevent us from purchasing our two bundles of firewood. I sincerely can’t believe that little boy did that to me. When I called he didn’t care at all and told me he thought I was getting back into my car and to have a good day."

"I went to Tractor Supply for a few supplies and was fortunate to meet an employee named Josie. Not only did Josie help me with questions I had about an item but proceeded to educate me on equines, specifically donkeys. She took the time to answer all my questions about the donkeys I just rescued."