McDonald's 358 East University Drive, Mesa, AZ 85201

"I ordered my food at 10:14 am I was told to pull to the front to wait for my food, 4 people that ordered after me got there food and I didn’t , a man came up to my car so tweaked out , could barely understand him then he just walked away and went inside. I waited another 10 mins before going inside, there were multiple people who got the wrong orders. The lady in the drive through was nodding out. Very unprofessional. If I ran this McDonald’s I’d genuinely be embarrassed. There was one female who was running around fixing everyone else’s mistakes and got me my food at 10:40. Don’t ever come here ."

"My recent visit to McDonald's left me not only satisfied but genuinely impressed with the overall experience. From the delectable food to the outstanding service, every aspect of my visit contributed to a five-star rating that I'm eager to share.Let's start with the food – the heart of any dining experience. McDonald's has consistently delivered on its promise of delicious, quick-served meals, and my recent visit was no exception. The iconic Big Mac, a staple of the McDonald's menu, was a testament to the brand's commitment to quality and taste. The beef patties were perfectly cooked, the special sauce added that signature flavor, and the freshness of the lettuce and pickles elevated the entire burger. It's no wonder the Big Mac has become a global favorite.Beyond the classic offerings, I also explored some of the newer additions to the menu. The artisan grilled chicken sandwich was a delightful surprise, showcasing McDonald's dedication to diversifying their offerings while maintaining a high standard of quality. The chicken was tender, and the artisan roll added a sophisticated touch to the overall experience. McDonald's ability to balance innovation with maintaining the essence of their brand is truly commendable.In addition to the main courses, I indulged in some of McDonald's iconic sides. The fries, a hallmark of the brand, were as crispy and golden as ever. The perfect seasoning ensured that each bite was flavorful, making them an irresistible companion to my meal. The attention to detail in even the simplest items like fries is a testament to McDonald's commitment to consistently delivering a top-notch dining experience.Now, let's talk about the service. From the moment I entered the restaurant, I was greeted with a warm and friendly atmosphere. The staff at McDonald's, despite handling a bustling crowd, managed to maintain efficiency without compromising on courtesy. The order-taking process was swift and accurate, reflecting the well-trained and attentive staff."

"We have had bad experience after worse experience. We always get asked to park in the drive thru and end up waiting at least ten minutes to get our food without the condiments that we asked for. One time it took 20 minutes so my husband went in and the employees were all standing around talking. They had completely forgotten about us. No apologies or hustle or anything. Our fries are always cold at this location. 10/10 do NOT recommend."

"Extremely dirty, while they are slow they don’t send anyone out in lobby to clean. I ordered table service and they made me walk up to the counter to grab my order and had it bagged when it says done in. They only gave me 9 nuggets instead of 10. They had a spill when I walked in and it was still there when I was leaving after 30 min."

"I found this to be one of the most run-down, depressing locations I've ever been to, if not the winner. The soda fountain does not work at all, the floors were dirty, and the eating area was a mess (which helps explain why no one was eating there. I'm honestly surprised at how bad it was. Is this a franchised location that doesn't get looked at or a corporate location that was forgotten?"