Palm

"We made reservations online for 6:45 PM because we wanted to try a new place. When we arrived inside of the Lookout Restaurant, no one greeted us. We stood around and had to ask one or two of the servers at the bar where we needed to go. Finally, Karisa Ranlord (we later found out was the manager according to our server) came up to us and asked if we had a reservation. She seemed very confused when we gave her our name and then she asked if we made it on OpenTable (we had). She had a stack of papers with notes written on the back of what looked like a children’s menu and a handwritten seating chart that she was scanning for our name. Finally, she took us to the patio to a corner table (with no heat lamp) and another party’s name on the table. We ordered appetizers, drinks and dinner. The appetizers came, but no one came back to our table again (not even to refill water) after that until 7:45. The manager and servers seemed to know the other guests, and they were super friendly with a few of the tables around us, but never made it back to ours. It was like being at a party you weren’t invited to. Very surreal. The original server who took our order never returned, and then a new guy finally brought our meal. We asked him about our drinks and if he could bring us some more water (& my daughter asked for mayo for her sandwich). About 10 minutes passed and he didn’t return. Finally I went and found him at the bar and told him we wanted to cancel the drinks, we just wanted our check and water. He was holding the mayo for my daughter. I took it and left. Ten more minutes passed and he actually came out with the drinks. We asked him again to just bring the check and water, no drinks and he said he would send the manager. We told him we just wanted the check and didn’t want to speak with the manager. Soon the manager wandered over (after she and the server had a super obvious conversation in the dining room where they pointed at our table) and asked “Is there a problem here?”. We explained we just wanted our check and to leave and that we had waited for our drinks and food for over an hour without a water refill. We felt invisible and totally ignored. She said she would comp our bill which was fine but it was New Year’s Eve and they completely ruined it for us. Honestly, it was a totally ridiculous and bizarre situation and needless to say , we will never return or recommend it to anyone."

"We just spent a week here before Christmas and had a great time during the week with the live band. The manager Karisa was so nice and kind she gave us a drink on the house one night and the next night she gave us a free desert! Will be back again next year??"

"Dancing on the weekend to a live band is fun with both locals and guests in attendance. The menu is simple and the service is good. Great place to meet up with friends and enjoy the view. If there is rain or lightning the view is awesome! On a clear day you can see for miles and at night the lights of Tucson are like gems. The hotel staff is polite and accommodating. Another good time with Midnight Blue at the Lookout Bar and Grill ❤️ friends gather with guest of the Wyndham and enjoy the feel good music and dancing ❤️ it's important to get there early to find seating for your friends ❤️ Happy hour is 7 days a week, so getting there early is a good idea.. I enjoyed the new Birria Tacos with the arugula. Other friends tried the Chicken Tacos and chose the spinach and corn side instead . Rice is another option. Catching up with friends and dancing is always a good time ❤️"

"The reviews about the place being grossly understaffed are true. But the staff is nice and friendly, if you are patient you’ll be rewarded. The food is so much better than at the restaurant! If you are reading this trying to decide wether to go to the hotel’s restaurant or here, go here - without a doubt. The burger is truly excellent, the potato skin with pulled pork was also delicious, albeit a bit dry, and the salad was very good."