Firestone Complete Auto Care

"actually trash service scheduled an appt for a new set of tires at 11am and went home, after a few hours around 4 i called to check the status of my vehicle and they said “its coming up right give us about an hour or so” no problem i continued about my day and called almost 2 hours later and they said the exact same thing and told me it’ll be done today and to be sure to be there before closing. at this point i was extremely disappointed cause whats the point of the appointment if your time isnt gonna be honored anyways as i arrived 10 minutes before they’re closing i see my car getting barely getting worked on with only barely only the first tire changed. trash service go to discount tire its only 30 more seconds away. you’ll not only pay with your money but with plenty of your time"

"I had an appointment at 11am Saturday Feb 17th, and I arrived at 10:40. Everything seemed cool at first, got checked in, and I had asked what time it would be finished as I was going to walk across the street to the shopping center to kill time. I was told 12:30/1pm. I said perfect. Left did my thing, came back about 12:20 and sat there with nobody even in the building other than other guest waiting to be assisted. Finally after some time of waiting I got spoken to saying they were almost finished even though it didn’t appear it to me, I said thanks and continued to wait. Then was asked about the free alignment check and that should only take 10 mins. So continued to wait. 2:43pm was when I was finally paid and sitting back in my vehicle. I get home and find out they didn’t give me my wheel lock back, and forgot a valve stem for the rear driver side. So that was frustrating. I called the next morning (today Feb 18th) to let them know they had it, he confirmed it an so I went and picked it up. So for me the customer service experience was not that great. The price for the tires I got, and the extended warranty was decent though."

"Worst customer services. If there was a way to put a no star or negative star. Worst treatment I have ever been through. Bought tires with a 3 year road hazard warranty with assurance that my tires were protected. But when the side wall of the Firestone destination LE3 tire failed and almost caused me to crash, Firestone didn’t protect my tires they tried to charge me for the tire again. Prorated the rude employee at the counter advises me. I was even asked to carry my own damaged tire. When I stated how not fair that was and that I was going to air my complaint in a review, the employee called someone and decided that they were going to refuse to replace my tire. Then when I asked for a manager or their information, the employee refused to give me the information I requested. The employee then proceeded to call the police to remove me from the property. Paid way more than BigO Tire would have charged and they would stand behind the road hazard warranty. What a fricken scam."

"Joseph was extremely helpful, I had no wheel lock key in my vehicle and he had none available to take my tires off. I asked if he could find a location that could do so and if I could get the same day service at the other location. He made the call and yes the other location could do both jobs today for me. Thank you for being courteous and for your kindness Joseph, you're awesome!!!!"

"Please do not bring your vehicle here. I brought my car here just for them to check a squeaky noise from the brakes and a little shake when I come to a stop. They supposedly did an inspection which took them all day to do, which I had an appointment?!?! They then said I needed new tire rod ends and a new rotor. So I made an appointment again to have my tire rod ends replaced, rotor and an alignment, which took them all day again! After all that, my car is running way worse then before. The brakes still makes noise, my car is really shaky when coming to a stop or when going 30-40 mph, the steering wheel moves around a lot, my car moves to the left and there's a rattling noise coming from the driver side tire. I took it back again, explaining that my car is driving worse after they fixed it. They now tell me it's my control arms that need to be replaced which they never told me from the previous inspections with them. I would not recommend this place to anyone, they will break your car and I will not use their services again!"