Jack in the Box

"Really great customer service, the employees are always ready to help and serve with an excellent attitude. Really fast pace through the drive thru as well as in store. Make you feel special and confident in every step of the way and in every choice I made while ordering. Just all in general excellent customer service and experience!"

"Worst Jack in the box I've ever been to, drug crazed panhandlers surround your car while you're waiting to get your food! To make it worse it took 22 minutes to get my food from the time I ordered it and I was sent to the front of the store to wait for them to bring it to me. Once they brought it to me, I realized that they shorted me one of my meals and I had to get out of my car, again surrounded by panhandlers, go in the store to get my order corrected."

"this is kind of long, but i just had the worst experience at jack in the box. i ordered a bacon ultimate cheeseburger, medium french fry, and 2 tacos no sauce, 4 sides of ranch and 2 taco sauce packets. this order was placed through the jack in the box app, and i used 60 points to get the bacon ultimate cheeseburger for free, so in total for that order i was charged about $5, but anyone who knows how the points system works in the app knows that it takes at least $60 worth of past orders to even accumulate 60 points. i accidentally placed this order at the wrong location, which was about 30 minutes farther than the one i meant to order from, so i tried to call this one to let them know to hold off on making my order because it would undoubtedly be cold by the time i arrived, and i wanted fresh food (which i feel is not too much to ask for, as a former jack employee). i wasn’t able to reach anyone because someone kept disconnecting my call without answering, this happened like 3 times. rude, but whatever. so i get there at least 30 minutes after my order had initially been placed, and try to ask the older woman at the speaker if they could remake my order and explain the situation politely, and the woman did not respond and just told me to pull forward. she still gave me the original food and everything was, in fact, cold. i pulled back through the drive thru and explained to the woman again, and she said they couldn’t remake my order because of food cost. i understand food cost is an actively monitored stat, but i also know that if a paying customer says the food they were given is cold or otherwise not up to standard, it’s their job to correct it and remake the order. i was trained to offer a complementary drink or dessert, as an apology for the inconvenience. instead, i as the customer was apologizing for the inconvenience i caused the employees, and was still met with rudeness and snide remarks. i respectfully told them they absolutely can remake my order, and after saying basically what all i just typed, a younger girl spoke up on the speaker, cutting me off, and said “okay we’ll remake your *$5 worth of food* for you” with the snarkiest, nastiest, stank breath tone ever. i get up to the window and see someone walk up to peak at me in my car, then they rolled their eyes and went back into th kitchen. i was irritated, but decide to not comment on it or the girl’s remark, and just make a mental note to check my food items for any possible tampering, as i wouldn’t put it past them at this point. i think the girl who made the rude comment was the girl with light colored glasses that were pointed like cat eyes. i couldn’t see any name tags, but she had a little tattoo on the side of her neck. when she handed me my food, it was only the tacos and fries, so i reminded her about the burger, and waited patiently for them to make my burger again, while my fried items sat getting cold (i know the fries and tacos technically only have a 5 minute shelf life once cooked.) none of the sauces i asked for were given to me. this all happened 3/1 friday night, i placed the order at 10:53pm, so i probably made it to the location and went through all this anywhere from 11:30p-12:00a. i hope you get that girl some better training, being that bad at such simple customer service (i wasn’t even being difficult, i told them they could park me if they wanted to, i didn’t mind waiting) is just embarrassing for her and the company."

"I ordered 2 meals. the bacon ultimate with ketchup cheese and bacon only. Curly fries And another exactly the and except add mayo. The first order they hand me wasn't even my order. The second order they gave me was made wrong on both meals And the third order they gave me was made correctly but the fries were stale and my burger was rushed so my cheese wasn't Melted, hell the burger was basically cold. And every employee looked and acted like I DID SOMETHING WRONG if I'm paying almost $15 per meal. I want it made the way I want. Something so simple. They weren't busy what so ever. Not even drive through so there is zero excuses. Spent almost 45 minutes waiting on food I ended up not even eating bc it was so unappealing"

"They take way too long to make food, considering it a "fast"food place. I ordered a boba tea and the boba was hard as a rock, usually there KINDA soft and fresh but today they were hard as rocks! (Meaning the boba isnt freshly made) the employees are nice, its just how long it takes and the food quality"