Dollar General

"You are not going to believe what happened to Nicole and I last night. When I got off I went to get Nicole so we can go to dollar general on hualapai mountain Rd. So we went there to get some food for dinner. When I got to my car I went over my receipt and noticed they charged me for more then what I got so I went back in and talked to the assistant manager and she asked if I can bring in all the bags so she can go through everything so we did. After she went through everything she did find that they double charged me for a few items and refund my change. As I was leaving there was a police officer standing inside the doors. I said hi as he said hi to me. I kept walking and he stated I guess we can talk outside. I was like oh your here for me and he says yes that he got a call stating that a lady with brown scrubs on was under the influence and asked me what was going on. So I explained to him what happened and he said he was going to let me go because I didn't seem to be under the influence. I had called tony as soon as I got in the car to explain to him what happened before I left. And he said he was going to call the store to find out what happened. So there was a total of three police officer that had shown up just for this. When I got home tony said that the assistant manager had told him that that she didn't care if she's a nurse or whatever she can do whatever she wants and hung up. so he called the Kingman police department to find out if that's legal to harass people by calling the police on them, they said they were going to have the officer call and talk to him about it. The officer did call back and explain that it happens all the time and he suggests that we make a complaint to corporate office and probably find somewhere else to shop. So we called there 800 number and talked to someone and she was very apologetic and said it was gross and unacceptable what they did and she said she was going to email the general manager and she will be calling us within 24 hours and gave us a case number for reference. I can't believe people treat people like this. I'm never going to that store again they just lost our business. This all happened at 8:30 last night."

"The assistant manager Sara(h) and one of the male employee's accused my mom of stealing from their store a few weeks ago. My mom is NOT a thief, nor does she have any kind of criminal history. They were completely stereotyping her based off of physical appearance and her eccentricities. They screamed at her and kicked her out in front of other customers and employees leaving her feeling humiliated and dehumanized. They claimed they had the video to prove it BUT in reality they just thought her actions were suspicious, again stereotyping her. They never even called the police on her, but they were so certain that she was a thief. After talking to the district manager who was apologetic, it turns out there is NO video or evidence that she stole from their store. Of course she is still welcomed there, but why would she want to go back?? I am waiting to hear something from upper management before I attempt to pursue anything else. I called and spoke to the assistant manager and she is snotty and kept calling me “ma’am” in a condescending way and repeated that if my mom would like an apology she could come in the store. Not enough. What you all did was WRONG and they couldn’t care less how they made another human being feel. Look at all the other 1,2 star reviews! These people are jerks and should be in retail. Is that not enough for the district and regional manager to see they need to make some serious changes?"

"If I could give this store a -1 I would! This store is the worst store in the history of ever! They never have what you need!! I mean I will go in for the simplest thing and it’s my fault for going back but my god! Milk pickles bread tortillas beans vanilla extract! Always out!!! Or not on the floor their back room is full of things they don’t pull out or even try too! They are understaff all the time and are just rude people! And then when they do have good employees they end up leaving cause management is a joke! This store is horrible point blank and period!"

"Friendly and good service. Needs a full time stocker that does not need to be a cashier. The shelves are empty because employees are needed up front for the volume of customers. Employees work hard. Management is very amazing. This store is always full of customers so it does not take long for the shelves to empty. The customers are understanding and friendly, compassionate to staff. In my opinion, offer staff more hours. Allowance for a positive budget that meets the needs of the store. Just saying."

"The customer service at this location is slacking since when I first moved here 6 years ago. Their inventory is always blocking the isles, and it is not rare to see 2 employees walking around the store, but only 1 other employee behind a register. Management needs to prioritize better."