Stanley Steemer

"In the past.. I have always had a great experience... This vintage sofa is in my office in a basement... It has been cleaned before and come out beautifully (before i bought it) ...couple of years of 9 grandkids, and it needs a good cleaning lol Called and scheduled for a Friday... Very clearly informed the lady that it was about 100 feet from the street and did NOT want to have a portable unit used... I resell vintage and have dealt with a sofa or two, lol.. So..Cleaner gets here...tells me its a no on the truck cleaner AND he didnt have a portable on him..He came back the next morning and THIS is what i got for a discounted price of $160!!?? His card reader didn't work, so they emailed a statement...I was not present when the couch was being cleaned (a friend was) Not only did it not come clean at all.. it is crunchy, and he pulled a button out from its tuft"

"I could have done a better job myself renting a machine. After the carpet had dried, the carpet was "stiff-sticky" so I got out my vacuum cleaner and vacuumed. I had to empty the dirt cannister twice with all the dirt and dog hair (a short hair dog) I pulled up and that was just from one of the bedrooms. So much for thinking I was hiring the best. It will be my pleasure to spread the word - DO NOT hire Stanley Steemer unless your carpet is brand new and/or already been cleaned by someone else. Their ads are all hype."

"The people that came today were very nice and seemed to know what they were doing so I am going to say this type of cleaning does not work. The first picture is of after they cleaned. The second is after I went over it with my home carpet cleaner after they left. It is significantly cleaner, but I will have to clean it a few more times. The last picture is of the water after they cleaned. It was black so obviously this carpet cleaning methos does not work and I'll have to either do it myself or get a chem dry carpet cleaning. Sad because I was trying to either not have to do it myself or save some money. However this cleaning was a huge fail."

"Stanley Steemer cleaned carpets for me twice over the last 90 days. Joe H. has been my technician both times. He is very professional and a good representative of Stanley Steamer. He took the time to go over the job with me and explain what he was going to do, he set expectations, then he went over the job with me when he was finished. I’m happy to say he exceeded expectations both times and I’m very pleased with the outcome. Thank you Stanley Steemer!"

"I am very dissatisfied with the service that I received today. I chose Stanley Steemer to clean my air ducts. • The technicians did not call or text before arrival and just showed up at my door. • The technicians were not wearing masks at any point. • One of the technicians used my restroom which I do not think is sanitary or safe during the COVID pandemic. • It took them almost an hour to start working because they were moving slow and kept petting my dog without my permission. • One of the technicians put my bathroom trash can on my bathroom counter instead of moving it to another location on the floor, which is not sanitary. I have made multiple contact attempts to get this resolved to no avail. I filed a complaint with the BBB and they closed the case because Stanley Steemer did not respond to them. I have attached photos of my ducts after the service and they were not cleaned properly."