Banfield Pet Hospital

"DISGUSTING ESTABLISHMENT. Terrible customer service on the phone. Never got my 10 requested call backs. My cats got fleas here. One lady had hickies all over her neck and I’ll stop there. DO NOT GO HERE!"

"my concerns were not taken seriously, the doctor insisted the problem was flea related when my cat clearly does not have fleas (indoors, no fleas seen, no flea dirt whatsoever). Said it could be ringworm but didn't bother to check with a woods lamp and instead tried to upsell blood work and flea meds. My cat is still itchy and losing hair."

"My dear cat passed away two days after getting the news from Banfield that he had Leukemia. The doctor said that it was nothing to rush to a hospital that day for, but to schedule a blood transfusion the next day. I did schedule the next morning and they could see him in 5 days, but my cat did not even make it to the weekend. The doctor was either poorly trained, or poorly read his blood counts wrong. If I had rushed him over that day he would still be alive or would’ve been put down and had a peaceful death, unlike what he had, and what I have trauma now from. Don’t bring your animals here for serious medical issues."

"Banfield (Westside on Tracy street)has treated both of my pets with care and kindness. Banfield has done all possible to provide a top level of care, with consideration to my financial situation. Providing care without the feeling of being sales driven. Doing what is best for my pets! Thank you!"

"After 3 long days of trying to get my Apollo help, and being denied his treatment by 3 other Emergency Vet Clinics due to lack of funds, Banfield Pet Hospital was an answer to a lot of prayers! Apollo was suffering from Parvovirus and had not eaten in days, would barely drink water, had bloody stools, and his bright energetic spirit was completely depleted. The team that helped us provided us with the materials, knowledge and reassurance on how to treat Apollo at home. Dr. Calvert was not only able to administer Apollo with an exam and a few medications to help his symptoms, but she also provided me with the materials necessary to take care of him at home. They demonstrated to me how to give him his subcutaneous fluids, and instructed me when to administer his prescriptions. I normally never leave reviews but after my previous experiences this weekend begging other places to help my Fur baby and being denied. The Banfeild team deserves some sort of recognition for going above and beyond. My family is overly grateful for the help they provided us and if we’re lucky enough Apollo will have a long life to be thankful for their help too. Definitely will be my new go to & recommendation!"