Umpqua Bank

"Every helpful I went in one day to deal with a card I needed to pay off and a gentleman helped me find exactly how to do so. I also came in to put some change in my account and the lady at the desk helped me quickly and quietly. Thank you guys"

"I had to go into Umpqua Bank to get a cashiers check. I visited the branch on Eagle Rd. and to my surprise the teller was friendly, experienced and efficient. The bank was virtually empty. The staff was attentive. I admit I rarely go in person anymore since I can do so much online. It’s sad to see this bank have such poor reviews, especially when you notice they are mostly 3 years old or more! Give them a chance!"

"I had the unfortunate experience of dealing with Rick McMann in their SBA lending department. His complete lack of care and professionalism was truly astounding. His work efforts were extremely poor and we had to have our initial connections from Bank of America get on him to follow up and do his job. This bank DOES NOT care about their customers, and it is shown by the employees’ effort or lack thereof. What makes this worse is that this gentleman is supposed to be the VP of SBA lending and set an example of leadership. I highly advise that you take your business elsewhere and get treated like you deserve."

"Umpqua Bank has been great for me! I had a mortgage and a line of credit loan and I never had a problem. I have my main checking account with Umpqua, and the staff is always friendly and helpful."

"The company I work for banks with Umpqua. As the Business Office Manager, the company sends me petty cash checks once or twice a month. I usually take the checks to the downtown Boise location to have them cashed. I always go through the drive thru and never have a problem. I have gone to the Meridian location twice and both times I was shocked as to how I was treated. Do to the fact that I do not personally have an account through Umpqua, the drive thru teller informs me that I have to go inside the bank, provide two forms of ID, sign the back of the check, and add my thumbprint to the front of the check. I have NEVER been asked to do that at the Boise downtown branch. Yesterday I stopped by the Meridian branch as I was transporting my elderly father. I explained to the teller that my father is in a wheelchair in the vehicle and we were on our way to a medical appointment. This did not faze the teller at all. She still refused to cash the petty cash check without me entering the building and providing all of the above. I found her to be rude and she made me feel like a thief. I have worked with dozens of area banks in 30 years of bookkeeping and I have never been treated in this manner. I will never go to the Meridian branch again. I live in Meridian and I will never bank at Umpqua because of what I feel is poor customer service."