Horizon Credit Union

"Julia (the credit card gal) is very friendly and helpful. She explains things very well. Give her a raise!!!"

"Julie Ives at the Deer Park branch is the best employee they have. She has helped us with several loans and accounts. She is the reason I refer other people to bank there. Thanks Julie for all your hard work you're the best!"

"HORRIBLE!! My mom banked with Horizon for decades and I was joint owner on her account. When she passed away, they were a hindrance instead of a help and were horrible to deal with! Darci Mankin in Deer Park, WA is the worse manager I've ever dealt with anywhere! I would give her a negative score on customer service! She is extremely rude and dismissive and refused to be even slightly helpful. While waiting to talk to her, I even watched her bring an old lady to tears by belittling her. I let Darci know my mom passed and I needed to get her will from her safe deposit box. I was on her accounts, on her box and was executor of her estate. Darci tried to talk me out of getting things from the box and told me the will means nothing. My mom's accounts (that I was joint owner on) were frozen and her automobile account (which I wasn't on) was sent to collections. My mom never had late payments and I wanted to keep it that way. Whenever I asked questions of Darci and Paige Smith at collections, I was told they couldn't share sensitive information. I was asking general questions. Paige was eventually reluctantly semi-helpful. Until probate was completed, it was a hassel every month to get her to make the automobile payment from the bank account. I was told I needed to let them sell the SUV and they would take a loss. There was only $12,000 still owing on a $40,000 vehicle. I didn't take their advice. Once probate was completed and they had taken time to verify the notarized judge's paperwork was real, I was able to pay off the SUV and sell it. It made a very good profit! Even after I was established as executor of my mom's estate, Darci Mankin was very rude and difficult to deal with. And, I still was not allowed to take care of my niece's account that my mom had established and was joint on. I started going to the Post Falls, ID branch closer to me and dealt with Michael Miewald. He was difficult to deal with too but he wasn't near as rude as Darci Mankin. Needless to say, when he offered to have me open an estate account to deal with my mom's estate, I just laughed! I won't deal with Horizon Credit Union ever again! I went with STCU and my niece put her account there too and asked me to be joint so I can help her. STCU understands how to provide stellar customer service, especially when people are grieving and trying to honor their loved ones by taking care of their estate. Horizon Credit Union just compounds the grief by trying to make it impossible to take care of a deceased person's accounts."

"Love this bank. They treat you like family and are always so professional, courteous and kind. I have both a personal and business account through them and will always try to use them for any of my banking needs going forward. The Deer Park branch has a great team."

"We needed a loan for a camper trailer. We only had one business day to get it done. Staff at Horizon Credit Union in the north part of Spokane have been immensely helpful and made this sale possible! They were patient, knowledgeable, and empathetic. We are so grateful for them. Specifically Meghan G. a branch manager went above and beyond to help us. Thank you! We highly recommend Horizon Credit Union to anyone who is looking for a friendly and competent experience obtaining a loan."