Brookridge Plaza Apartments

"I wish I could give negative stars! My mother in law lived here for 9 years. In January of this year, she, unexpectedly, passed away. When we found out she was sick and wouldn't be returning to her apartment, we told the manager, Tammy, that we were the power of attorney and filled out paperwork that we would be keeping the apartment through the next month (February) and we paid the next month's rent. My mother in law did not last two more weeks (we expected her to make it a few months, but in a facility). We came to start cleaning out her apartment, only a few days after she moved out, but over a month before we were releasing the apartment, and the mailbox already said, "vacant." That means that Tammy had to have told the postman that the apartment was vacant and her mail was then returned instead of us being able to pick it up. She also told us that we would probably get all or most of her deposit back (around $400). She said they were already going to replace the carpet and have to put Kilz and paint because of her smoking. But since she lived there for 9 years, they would do that anyway. I admit that the apartment was left extremely dirty. We barely got moved out in time. It was hard enough getting it all done while working full time and grieving. We did not clean the apartment. We did not care about getting the deposit back. We called several times, though about returning the keys and just to inquire about the deposit because it was just a very deep cleaning that was needed. First, she never called us back. My husband, finally, got ahold of her. Tammy was so rude and had no compassion despite the fact that my husband just lost his mother. She just kept saying how disgusting the apartment was. She said that it was full of holes (which were only thumbtack holes). Next thing I know, we get a bill (made out to my mother in law) from a debt collector for $813! When I got ahold of Tammy, she said it was for all the charges for the apartment. So, not only, did they take her $400 deposit, but they charged her $813. All to clean. There was no damage. She then lied to me and said that she told us they always charge for painting even though she said they would be painting anyway. She just lied over and over. They know she's dead and can't pay so they do all these trumped up charges that they can get a write off for. But we get this bill that is just upsetting. This company is dispicable."