Safeway

"I ordered a large deli platter on Thursday, 12/7 to be picked up on Saturday, 12/9 at 10am. I gave a full 48 hours notice for my order per Safeway's policy. I gave the store extra time and showed up at 10:45am on my way to the party for which I was bringing food. The deli told me that no order had been made. The woman at the deli told me that they only had one order for the day and it was not mine, but if I bring in my confirmation email from when I ordered it, she would be happy to fill the order. I checked my email to find that Safeway had cancelled my order one hour prior to the time I was scheduled to pick it up "due to unusually high order volume and limited product availability." I had to scramble to find food to feed several people. Then I called Safeway because even though they cancelled my order, they charged my credit card for it. The person on the phone indicated that it can take from 3-5 business days for me to get a refund. So I have to wait 3-5 days to be credited for an order that Safeway cancelled with only one hour's notice. This is unacceptable customer service and I will no longer be shopping at Safeway."

"I had a delivery but two items were completely off from what I wanted. I called and talked to the store manager and he said they would correct it but nothing was done. When I called the next day I was given the asst. manager that said nothing was noted( manage was not there) so he said he would take care of me. This guy drove to my house on his lunch hour and left the two items on my porch. He went above and beyond for a 68 year old lady that has a hard time walking. My hat's off to you young man..you deserve a raise."

"I have been shopping at this safeway for the past 10 years. I am veteran and have only worked for the government and state organizations and now I am being followed each time I shop at this Safeway which is so uncomfortable and wrong. I do understand the theft, however they are mainly following any black shopper. As an American, I too dislike people who steal while I have to go to work everyday for everything I buy. However, while they are looking at black shoppers I saw another young girl of a different race loading up her back pack in the frozen food section. You will eventually be sued as racially profiling is illegal and wrong. I cut my normal shop short as I found the relentless following me insulting, weird and really uncomfortable. I will just shop at your competitors at this point. The way your company is going about resolving the theft issue is poorly thought out. Alienating your long time customers is not going help. Why don't you try taking pictures of the people that you catch stealing and post them in the store. Anything is better than what you are currently doing."

"I don't think I'm the best person to rate Safeway b/c I don't use it often enough! I view it as expensive but on the other hand I have witnessed where some businesses are cruel to the homeless; in Port Angeles, Washington Safeway is remarkably benevolent to them. This Safeway appears to be clean and nicely set up. The employees are nice here - I have the same identical experience just about every Safeway I've used - don't know why, but it must be mind reading from state to state b/c other stores you don't know what employee attitude you're going to get from location to location and it's the same bloody name, but Safeway it's the same everywhere."