541 Roadside

"Told me I would have to wait for 2 hours. When 2 hours passed called them to get an update. Did not answer and did not return call for voicemail left. Cancelled with my roadside assistance company but didn't bother to tell anyone, including me. Pathetic. I will never forget this and always be quick to let anyone looking for towing about them Please note: They were unable to call to let me know they had chosen to leave me stranded but they were able to reply to this review in a matter of minutes. I called them three times and left messages and they could not be bothered to let me know they were leaving me stranded. Take it up with my insurance? This towing company cancelled online. The only way I found out they were leaving me stranded was when I called the insurance and they pulled up the file and found the cancellation. I have called again and left another message and they have STILL NOT returned any of my calls. Any decent human being would make sure the party they were leaving stranded would at least know. It also looks like a phony 5 star review was placed afterwards with no detail what so ever. While this behavior is not criminal, it certainly is immoral. I can't think of any other time I have been treated with more disrespect and negligence. Being in the towing business, supposedly helping stranded travelers call for a much more professional response. I guess they can tell us all how they had no idea that an online cancellation would not be forwarded to the stranded traveler. Can you imagine the whining, crying and gnashing of teeth, not to mention demand for payment had I taken care of things (as I had to do TWO HOURS LATER) and not notified them? In fact, I would bet pretty good money that had I cancelled them after 90 minutes they would have demanded to be paid. Looks like I found the lowest of the low when my insurance company picked them. As far as taking it up with my insurance company the process has begun. I will do my best to see to it that this company is removed from any call list they have. Leaving travelers stranded is plenty bad enough, but not even notifying them is paramount to criminal."

"Justin showed up within an hour and was able to tow my truck across town in a very short amount of time and for a very reasonable price. Made a stressful day a lot less stressful."

"just want to say thank you to 541 Roadside for actually caring about people… My husband and I got stuck in a very scary situation stuck in a ditch in the snow on a remote mountain rd. Thank you from the bottom of my heart for going out of your way to help me. It meant the world to know we weren’t alone and we had people to help us! I 100 percent recommend 541 Roadside!"