Shoe Dept. Encore

"While I love this show store, shoes are good quality and typically customer service is always great, tonight really sucked. The lady that help us with bluish hair was very unwelcoming... She never greated us or asked if we were ready, absolute silence while checking out and I had to ask her to put my number in for points because she never asked me... Just poor customer service from her over all... Love the store, never have had an issue before... So just a little disappointing..."

"We waited for someone at the register for 10 minutes after walking around the store twice trying to find a worker. Once a worker came to the counter, she, “Alyssa” slammed a pair of shoes on the counter and said nothing to us the entire encounter. Once the total popped up on the screen I asked if I could use the coupon under my number and she gave us a dirty look and then didn’t even redeem the coupon and got mad when she had to retype in my number to redeem in. Her customer service skills are invisible and her attitude is beyond rude. Having a worker like this is tough on a thriving company, do better Alyssa, do better!"

"Bought some boots that were market as luxury leather but after only a week or two of normal wear they are super scuffed and have a chunk taken out of them. Leather doesn't do that. They also wont stand behing their products at all and said I am out of luck."

"Would NOT recommend. Daughters shoes fell apart 27 days after purchasing. The manager Charlie stated they aren’t meant to “run all around”. Not sure what running shoes are for then? Customer service is a joke at the email and 800#. They just give you the run around. Will NEVER purchase from this company again."

"I went to shoe dept to get some shoes, there was this really kind young gentleman named Caleb who was just peachy , kinda have a crush on him tbh, would come again, mainly for his number ;) 5 stars , I guess Elliana is alright, but Daniel is a little too Russian for me"