Best Buy 15223 East Indiana Avenue, Spokane Valley, WA 99216

"Everyone was nice but they didn't have very many cameras in stock, they only had the (Canan rebel t7) so I just ordered the Sony a6700 form there web site it was very easy and everyone was nice"

"I love how easy it is to make an account and then make an online purchase to be picked up it says it will be ready in an hour but it was ready in less than 10 minutes. The only thing that was discouraging was the waiting process when I showed up for my order there was only one person at the pickup desk area and out took about 25 minutes to be helped."

"A quick setup for the scene. My wife and I received a gift of a Meta-quest 2 from a friend. After four or five hours of use, the headset developed problems. Of course, my next step was to call the manufacturer for technical support which I did. While I was talking to Meta Quest support I was told that if the headset was within 30 days of the purchase date, we could return it to the store for an exchange. After talking to our friends we found out that the headset was purchased slightly over 30 days before. I actually preferred to simply ship the headset in for an exchange and was setup for a Fedex shipping return, but decided that Best Buy had treated us pretty good in the past and would give them a call directly. We called Best Buy customer service and spoke with a gentleman by the name of Andy Dojo. I explain the situation and he said that there could be an exception considering it was a gift and so close to the 30 days return period, he offered the option for us to take it into the store for an exchange. In my conversation with him, I asked if he was sure that this was OK and I didn't want to wast time as I was on my way to clients. He said absolutely to bring it in for an exchange. Figuring that this was the simplest of options, I drove to the store and went over to the customer service counter. I told my story of talking with Best Buy customer service. The next thing I was told which was quite shocking is that, "The customer service agents on the phone do not give good information on what happens in the store and their policies were completely different". I explain to the person at the counter that I had a photocopy of the receipt sent to me by my friends. The information was looked up by the service counter person. To my shock, I was then told that I would need to purchase a membership in order to do an exchange of the headset as the return period was only 15 days. I explained that their customer service person said the return period was 30 days, told me to get in my vehicle and drive to Best Buy even though the customer service person knew the exchange period was over 30 days, and I thought it was ridiculous that I was being mandated to purchase something that I really didn't want. I was only doing what I was told and was irritated at this point. I asked to talk to a manager to get this solved. When the manager came up to the counter he explained the same thing that the customer service people do not represent the policies of the store and should not be trusted. I told him that I did not want to purchase one of their memberships. I did what their customer service told me to do. The store manager told me that it was against his personal ethics to give me something that others had paid for. I explained again that I was only bringing the unit in because of what their own customer service from Best Buy told me to do. He told me that there was nothing he could do for me. He was a very pompous individual and should be counseled. The reason I am writing this letter is to let you know that this is unethical as far as I'm concerned when it comes to business. To have such a disconnect between departments and such misdirection is deplorable. I have been doing business with Best Buy for many years as I am a custom integrator. A lot of my clients are very wealthy and require televisions as well as other miscellaneous electronics. Since we don't make very much money in markups on televisions we choose to take our clients to retail stores and have them do the purchases. It makes our lives easier just in case there is a warranty issue in the future. Best Buy being one of the companies that we have used many times in the past. Myself and my company are now reconsidering those decisions based on this experience. The idea that they would treat me or any of my clients this way is concerning."

"I typically have great experiences at most Best Buy stores. At this location, my niece and I visited here. Upon entry, we were quickly greeted by an employee who welcomed us and asked if we needed assistance. I inquired if I was able to pick up an online order that I had originally purchased at the East side store. We were directed to the Order Pickup window. I explained again. Was informed it could be done, however the transfer process could take anywhere from 5 mins to 45 mins. I was willing to wait. Thankfully, it took 5 mins. I also purchased a protection screen for my Iwatch 2/pk. Customer service was nice and prompt. They also assisted my niece with the return of her merchandise. All went very well."

"This might be my new favorite Best Buy in the area. I just found the store to be extremely clean and welcoming. We had multiple employees coming up to us and asking if we needed assistance, the music was perfect for shopping around and the store itself was stocked with items I didn’t even think Best Buy would sell. Overall, very impressed. Especially with David who helped us today in the computer section!!"