First Midwest Bank

"I recently had an opportunity to visit the bank in Poplar Bluff. I was in town attending to some business with my father. Unfortunately, we were poorly greeted by one of the Customer Service Reps. From start to finish, she rarely made eye contact with us, including my charismatic, 6-year-old nephew. She was abrupt, rude, and overall unpleasant with an elderly veteran that doesn't hear well. Though her demeanor was unpleasant, as a professional, I just observed and did not mirror her behavior by not causing a scene. This Rep should be reminded that in customer service, the Rep is a representation of the establishment. Perhaps Mariah is in the wrong department as she did not represent a warm nor professional representation of the bank. Especially if she could not be inviting to a child on Halloween. I just spoke with a Supervisor at the bank as a result of my earlier, 1-Star rating/post. I appreciated the follow-up and I'm confident they will work hard to make an improvement within their Customer Service team."

"I have been very pleased with the service from this bank. I have used them for 20+ years. On more than one occasion, they have gone above and beyond to help me."

"It is an amazing bank every one is so nice"

"It's a bank from the stone ages, and they really don't care about keeping your business. If your card is not working you have to wait for their business hours to fix it. When you call concerned about your account they tell you you're free to go somewhere else."

"Great place great people and they are your family my parents banked here and so has my family when my husband passed away they sent me the most beautiful tribute .thank you for being family also."